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Guest Service Representative

Company: Embassy Suites Tampa/Brandon
Location: Tampa
Posted on: July 15, 2019

Job Description:

The Front Desk Clerk completes guest registration, room assignments and blocking providing efficient, gracious and professional guest service. Essential Functions:

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan
  • Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios, and emergency procedures.
  • Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest's name at least twice. Anticipate the guest's needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
  • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
  • Responsible for the issuing bank. Count bank at beginning and end of the shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
  • Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
  • Ensure all credit cards and cash funds are balanced throughout each shift. Handle guest mail, messages and safe deposit boxes per SOP.
  • Offer and properly handle requests for wake-up calls and "do not disturb" requests.
  • Effectively operates the hotel computer system or property management system upon certification.
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
  • Monitor room availability, selling strategies, discounts and frequent guest program benefits. JB.0.00.LN

Keywords: Embassy Suites Tampa/Brandon, Tampa , Guest Service Representative, Sales , Tampa, Florida

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