TampaFLRecruiter Since 2001
the smart solution for Tampa jobs

IPB US Customer Care Sales and Client Engagement Support Analyst #ITJobs #Tampa, Florida

Company: Citibank
Location: Tampa
Posted on: July 14, 2019

Job Description:

IPB US Customer Care Sales and Client Engagement Support Analyst-******** Description About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. About the RoleThe Sales and Client Engagemennt Suppport Analyst will provideOne-Step-Resolution ensuring incoming requests from the IPB U.S. Branches, IPB franchise offices located outside the U.S., and Sales Team are prioritized and managed according to established policies and procedures, business and regulatory and any and all exceptions follow established guidelines. The requests from the IPB U.S. Sales Team will come over the phone, email, an RSM case or IM. In addition will provide necessary support to Customer Care and Operations with daily metrics. Key Responsibilities: - Follow up on all escalations from Sales and Client Engagement team through completion. - Channel all applicable transaction requests and complaints to the appropriate areas within Operations and Customer Care. - Provide support to Customer Care and Operations for all daily metrics. - Collaborate with various operational units to ensure timely resolution of pending items. - Support special projects or requests as needed, including team presentations or metrics support. - Lead weekly calls with the sales office located across the U.S. and South America to assess service needs, training needs, and process clarification. - Assist with daily MIS reports. - Challenge the status quo; identify, propose and implement new initiatives as needed by proposing solutions that will better the client experience. - Analyze metrics on top escalations. - Report trends of escalations to Senior Management and promote changes to address a reduction in escalations by implementing process changes, system enhancements, or further training as needed. - Complete training material to address gaps in processes, system navigation as well as procedures. - Present material to team members and Sales Team as needed. - Maintain training material to ensure material is kept up to date. - Manage projects and other activities as required by management. Qualifications - Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel. - Knowledge of IPB US products, services and operational procedures. - Knowledge of IPB US processing and non-processing systems (Global Rainbow/CitiSmart/CWS, Exceller, Rainbow Servicing) - Knowledge of IPB products, services, Rainbow Servicing Manager (RSM), STaRs/PEGA, Document Management System (DMS), CitiDocs, OneSource, CBOL), Rainbow Servicing Manager (RSM), STaRs/PEGA, OneSource, CBOL) and operational procedures. - Strong organizational and decision making skills. Detailed oriented. (Organization/ Prioritization Abilities/ Multi-tasking in fast paced environment) - Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns). - Excellent interpersonal skills. - Willing self-learner and proactive. - Problem solver - Takes the initiative to resolve the problem, understand root cause and work on permanent solutions. - Proactively involved to follow-up process until its completion. - Strong customer service orientation (customer service experience with internal/external clients a plus). - Bi-lingual: English and Spanish (Portuguese is a plus) - Positive attitude, strong analytical skills and leadership influence, change promoters - Analytical skills (Assessment/ Decision Making/ Problem Solving) - Flexibility/ Orientation to Change EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements.

Keywords: Citibank, Tampa , IPB US Customer Care Sales and Client Engagement Support Analyst #ITJobs #Tampa, Florida, Sales , Tampa, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Licensed Real Estate Listing Agent
Description: Job Description br br Are you looking for a new opportunity in the world of real estate If so, we are actively seeking Licensed Real Estate Listing Agents in our area. Listing Agents not only list (more...)
Company: Berkshire Hathaway HomeServices Florida Properties
Location: Saint Petersburg
Posted on: 07/19/2019

Field Sales Representative - Southeast
Description: H M Bay, in business for more than 36 years, has built a reputation as the premier logistics provider for frozen and refrigerated Less-Than-Truckload LTL goods. H M Bays has consolidation centers/cold (more...)
Company: H&M Bay Inc.
Location: Orlando
Posted on: 07/19/2019

Associate Real Estate Listing Agent
Description: Job Description br br An Associate Real Estate Listing Agent is responsible for consulting with clients on how to sell their home quickly and for good value. In this position, you will experience (more...)
Company: Berkshire Hathaway HomeServices Florida Properties
Location: Clearwater
Posted on: 07/19/2019


Regional Manager, Field Sales and Artistry Southeast
Description: Position Overview br br The primary responsibility of the Regional Manager, Field Sales Artistry is to ensure brand vision and education consistency is executed within the field. The role partners (more...)
Company: Anastasia Beverly HIlls
Location: Orlando
Posted on: 07/19/2019

Sales Management Trainee
Description: If you re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: Winter Garden
Posted on: 07/19/2019

Title Company Sales/Account Rep
Description: Job Description: -- Our firm is looking for a customer service and sales-minded individual who is self-motivated and driven to advance our sales to the next level. This position is perfect for someone (more...)
Company: Ark Title Group
Location: Tampa
Posted on: 07/19/2019

Membership Services Representative - South Orlando YMCA
Description: MEMBERSHIP SERVICES REPRESENTATIVE, part time Are you passionate about sales Do you provide outstanding customer service and promote an engaging personalized experience for guests Do you want to be (more...)
Company: YMCA of Central Florida
Location: Orlando
Posted on: 07/19/2019

Independent Sales Consultant - Work from home
Description: Want to make your own schedule Be your own boss--Flexibility to make as little as much as you want...--Are you passionate about health and wellness Do you want to make a difference and be a part of a (more...)
Company: Beautycounter
Location: Tampa
Posted on: 07/19/2019

Real Estate Agent (Quick Interview Process)
Description: Job Description br br Real Estate is one of the most exciting industries to work in right now. We are looking for bright, dynamic, and creative Real Estate Agents to join our team. The process of (more...)
Company: Berkshire Hathaway HomeServices Florida Properties
Location: Clearwater
Posted on: 07/19/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Orlando
Posted on: 07/19/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tampa RSS job feeds