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Customer Service Representative

Company: Fay Servicing
Location: Tampa
Posted on: April 19, 2019

Job Description:

Fay Servicing is quickly becoming one of the country's most dynamic new companies in the financial services world. We continue to create innovative new solutions for the mortgage banking industry with a specific focus on loan portfolio management, loan origination, servicing, and related niches. We're currently seeking the best and brightest minds that possess superior analytical and communication skills to join our teams across the country. Qualifications: Requires a minimum of a high school diploma or its equivalent Minimum 1 year of call center experience College degree preferred Qualifications Required: Knowledge of basic computer operations Willingness to rotate shifts, if needed Ability to learn quickly Courteous, with strong customer service orientation Dependable, attentive to detail Good listening skills Adaptive to change Problem solving skills Essential Functions & Responsibilities: Answering telephonic customer inquiries Greet customers in a courteous, friendly, and professional manner using prescribed procedures and scripts Research and resolve inquiries to ensure customer satisfaction Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requests; probe for and confirm understanding of inquiries As often as possible, meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Communicate effectively with individuals and teams to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Make outbound calls to borrowers as needed Fay Servicing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected under applicable state or local law. Fay Servicing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, background check, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Fay Servicing expressly prohibits any form of workplace harassment.

Keywords: Fay Servicing, Tampa , Customer Service Representative, Sales , Tampa, Florida

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