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Customer Service Representative

Company: Delta Mechanical
Location: Tampa
Posted on: February 15, 2019

Job Description:

As one of our successful Customer Service Representatives, you will be offering world class customer service on all phone calls. This is a position for high-energy and self-motivated candidates. You will be answering incoming calls in a call center atmosphere. Our CSR's are able to turn incoming customer calls into booked service appointments in a timely and professional manor.
Pay is $10.00 an hour, plus commissions. Responsibilities

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls Qualifications
    • High school diploma or general education degree (GED) required
    • At least 1 year or more of customer service experience
    • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
    • Proficient in Microsoft Office
    • Excellent interpersonal and communication skills
    • Comfortable working in a high volume role
    • Demonstrated ability to prioritize tasks and manage time efficiently
    • Basic computer skills in various software and web-based applications

      Keywords: Delta Mechanical, Tampa , Customer Service Representative, Sales , Tampa, Florida

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