Client Services Representative - LPN

Company: PCA Pharmacy
Location: Riverview
Posted on: August 7, 2022

Job Description:

Job Description Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing and long-term care including pharmacy, rehabilitation, and lab. United by our culture of service, we believe in blending compassion with clinical expertise, to the benefit of our partners, our employees, and most importantly, the people we serve. Synchrony Health Services is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization. Let's talk about benefits. Competitive salaries and weekly pay Student loan repayment, scholarships, and tuition reimbursement Health, dental, vision, and life insurance kick in on the first of the month after your start date 401(k) Match Bonuses for attendance, referrals, and gas Quarterly employee recognition ceremonies And so much more Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Synchrony Pharmacy cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Synchrony Pharmacy konf--m ak lwa sou dwa sivil Federal ki aplikab yo e li pa f-- diskriminasyon sou baz ras, koul--, peyi orijin, laj, enfimite oswa s--ks. Responsibilities: Provide excellent pharmacy services to our customers through our pharmacy business expertise, facility medicine room management and eMedStat cart management. Optimize value and experience for customers by expanding, developing and maintaining customer relationships through ongoing proactive communication with the Medical Directors, DON's, and nursing staff at customer facilities. Proactively evaluate and problem-solve customer needs to establish partnerships that will contribute to securing renewals. Schedule - Primarily 8:00am-5:30pm with some weekends. Hours may vary based on business needs. Duties 1. Provide world class, innovative customer support in a timely and professional manner. 2. Proactively service, including periodic onsite customer visits, to manage the customer facility per Pharmacy CSR duties throughout the calendar year. 3. Manage customer territory appropriately, coordinating with customers, set schedule for credibility, including managing mileage/trips appropriately. 4. Assist with medical records, medication delivery and restocking/maintaining pharmacy inventory items. 5. Manage returns/credits for customers. 6. Perform cart audits to ensure accuracy. 7. Identify training opportunities, coordinate trainings with customers & lead/facilitate training for facility staff on pharmacy systems, processes and procedures. 8. Understand historical F-Tag's customer facility has received in order to help them avoid in the future. 9. Coordinate and partner with internal departments on customers' behalf to ensure customer needs are met 10. Responsible for ensuring that valuable customer information is being shared in appointed place to provide transparency of customer relationship across Synchrony Pharmacy. 11. Extensive travel including overnight stay as necessary. 12. Meets Expectations of Excellence for position. 13. Supports campuses, departmental goals and the overall objectives of the Company. 14. Complies with all laws, regulations and standards of ethical conduct. 15. Performs all job duties with a friendly positive and team-oriented approach. 16. Maintains required licenses or certifications in good standing with the State. 17. Complies with all Company policies, procedures, rules and standards. Qualifications: Associate Degree or Bachelor's degree preferred. Licenses/Certifications LPN Experience One plus years of experience in a similar field or position. Assisted Living or Skilled Nursing Home experience. Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

Keywords: PCA Pharmacy, Tampa , Client Services Representative - LPN, Sales , Riverview, Florida