Call Center Sales Agent ($18 PH)
Posted on: August 1, 2022
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$26.19/hour or $54,471 annually. Top performers can earn $81,000,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).
Maximize sales opportunities by effectively answering and handling
inbound sales calls in an effort to acquire new customers, and
solicit existing customers by selling them additional products and
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Establish and maintain a high level of customer satisfaction,
professionalism and courtesy during all sales transactions.
Consistently meet or exceed weekly and monthly sales activity goals
by utilizing sound telephone based selling techniques.
Respond to inbound sales calls promptly and efficiently, as
outlined by the required call handling metrics, to include
productive time, schedule adherence, handle time, after call work,
Effectively and efficiently sell products and services to
prospective customers and maximize additional revenue from existing
customers by selling incremental products and services through use
of recommended sales techniques. Identify and maximize upselling
and cross selling sales opportunities.
Ability to learn and master order processing billing system
regarding all aspects of sales order entry, order inquiries, and
other tools and functions as they relate to the inbound sales
Have a full understanding of and consistently demonstrate
proficiency at explaining all products and services to existing and
Acquire and demonstrate thorough knowledge of competitors pricing,
packaging and products in an effort to discuss side by side
comparisons of Charter s and competitors products and services.
Promote and communicate current marketing campaigns and
Work with other departments, as necessary, to resolve customer
Perform other duties as required by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
Ability to work variable hours; may include weekends, holidays, and
split days off
Bilingual: Spanish Required
High school diploma or equivalent
Preferred Skills/Abilities and Knowledge
Ability to perform job at workstation for prolonged periods of
Ability to communicate with customers and colleagues in a clear,
straight forward and professional manner
Ability to apply appropriate sales techniques and demonstrate
sustained achievement of stated sales goals
Demonstrated computer and consumer electronics skills
Ability to use personal computer and appropriate software
applications to include billing system and other role-related
Effective verbal and written communication skills
Effective organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
Preferred Related Work Experience and Number of Years
Call center sales experience preferred - 2
Office environment SIB120 316756 316756BR
Keywords: SPECTRUM, Tampa , Call Center Sales Agent ($18 PH), Sales , Riverview, Florida
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