Call Center Sales Representative ($18 PH)
Company: SPECTRUM
Location: Riverview
Posted on: June 22, 2022
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$32.62/hour or $67,861 annually. Top performers can earn $99,200,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply). JOB SUMMARYThe Small and
Medium Business (SMB) Sales Representative position is a
consultative inbound & outbound sales position within our Spectrum
Business organization. Individuals in this position receive leads
via direct phone calls for Voice, Data and Video sales to existing
and prospective customers. Sales Representatives interface with
business owners, property owners, management companies and IT
consultants to identify needs and recommend customer centric
solutions.MAJOR DUTIES AND RESPONSIBILITIESActively and
consistently support all efforts to simplify and enhance the
customer experience.Respond to inbound sales calls promptly and
efficiently, as outlined by the required call handling metrics, to
include productive time, schedule adherence, handle time, and after
call work.Develop and deliver complex sales proposals to
prospective customers and maximize additional revenue from existing
customers by selling incremental products and services through use
of recommended sales techniques.Maintain all sales databases
necessary to report sales activity and customer information.Work
with Spectrum Business support groups to complete sales and resolve
customer issues.Determines serviceability of client location and
whether construction is required and obtains construction estimate
using prescribed software.Offers bundled telephony, data, and
video, as well as other Spectrum Business products to current
customers.Educates customers in the use of installed products,
service offerings, billing, charges, and product features.Maintain
current knowledge of technical information regarding Spectrum
Business services and solutions, including telephony, data,
wireless, and video services.Attends job-related training that may
include refresher training, product training, and service updates
as required by leadership.Handle multiple tasks simultaneously:
listening, answering questions, viewing multiple windows and order
entry.Establish and maintain a high level of customer satisfaction,
professionalism and courtesy during all sales
transactions.Consistently meet or exceed monthly sales goals by
utilizing call-flow driven consultative sales approach.Follow-up
with customer requests via telephone or email when
necessary.Acquire and demonstrate thorough knowledge of
competitors' pricing, packaging and products to discuss side by
side comparisons of Spectrum Business' and competitors' products
and services.Promote and communicate current marketing campaigns
and promotions.Perform other duties as required by
supervisorREQUIRED QUALIFICATIONSRequired Skills/Abilities and
KnowledgeAbility to read, write, speak and understand
EnglishExperienced high performing sales professional with a proven
track record of results over an extended periodDemonstrated working
knowledge of cable communications products and services to include
video (TV), data (internet) and voice (telephone)Ability to work
variable hours; may include nights, weekends, and holidaysRequired
EducationHigh school diploma or equivalentRequired Related Work
Experience and Number of YearsBilingual: Spanish RequiredPREFERRED
QUALIFICATIONSPreferred Related Work Experience and Number of
YearsSales experience preferably selling Voice, Data, and Video
solutions in the small and mid-sized business market - 2+ Call
Center sales experience preferably in a business-to-business and/or
telecommunications industry. - 2WORKING CONDITIONSCall Center
environmentPHYSICAL AND MENTAL REQUIREMENTSMental
RequirementsEffective verbal, written and interpersonal
communication skillsAbility to communicate with customers and
colleagues in a clear, straight forward and professional
mannerAbility to use personal computer and appropriate software
applications to include billing system and other role-related
toolsProven skill in adaptability, high impact communication,
multi-tasking, reasoning, and tolerance for a structured work
environment.Ability to prioritize and organize effectively SIB130
314679 314679BR
Keywords: SPECTRUM, Tampa , Call Center Sales Representative ($18 PH), Sales , Riverview, Florida
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