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IPB U.S. Operations Account Opening Ops Analyst

Company: Citibank
Location: Tampa
Posted on: July 15, 2019

Job Description:

IPB U.S. Operations Account Opening Ops Analyst-******** Description About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. About the RoleThe Account Opening Analyst will be responsible for the full process of establishing the IPB U.S account in the core processor, processing entitlement changes and supporting the established maintenance and quality control process for the unit. The IPB Account Opening Analyst will be responsible to perform a quality review of the client's IPB U.S. Banking Account applications to ensure compliance with regulatory, legal, and Citi policy requirements after the client onboarding process have been completed, and the KYC profile has been completed. - The Account Opening Ops Analyst will be responsible to record deficiencies and manage the communication of the application issues to the IPB U.S. Sales Client Engagement team. - The analyst will perform verification of all demographic information provided in the application package and all supported platforms; process the Citibank banking card order, Citi Card PIN Mailer and checkbook orders. - The Account Opening Analyst will also be responsible for performing Account titles maintenance request to add and remove signers, beneficiaries and power of attorneys (POA). - The analyst will ensure household, banking package, Citi Card and Anticipated Activity Monitoring linkages are performed correctly. - They will also process OneSource Maintenance request and restructure cases for banking investment and credit cards. - The individual will also be responsible for maintaining service levels against business standards and support the business in managing potential risks. - Achieve balance between quality and production to meet individual and team quality and production goals. - Identify process improvements to streamline processes and reduce hand offs in the new account opening and maintenance functions. - The account opening analyst will be responsible to perform quality review of client's referral AMEX credit card application to ensure compliance before submitting the approved application to American Express via CitiSFt. Qualifications - Associate's Degree preferred. - Spanish bilingual preferred (written and oral). - Ability to work within multiple systems. - Effective time management and prioritization skills. - 1-2 years previous banking experience with an strong understanding of Know Your Customer and Anti-Money Laundering Policies. - Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook). - Knowledge of OneSource, OSRO, Eclipse, CWS, DMS and Systematics preferred. - The Account Opening Ops Analyst should have strong analytical skills with attention to details and focus on quality work. - Candidate should be self-motivated, organized with the ability to think creatively to handle complex cases while ensuring key controls are maintained. EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements.

Keywords: Citibank, Tampa , IPB U.S. Operations Account Opening Ops Analyst, Professions , Tampa, Florida

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