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Benefits Analyst II

Company: Fourth
Location: Tampa
Posted on: April 19, 2019

Job Description:

Fourth is growing! We are looking for an experienced Benefits Analyst to join our Benefits team in the Tampa office. The Benefits Analyst II is responsible for analyzing, auditing, evaluating and resolving reported errors within benefits administration business systems or third party vendor programs, including resolving, reporting and/or escalating appropriately, as well as, responsibilities to assess, configure, and maintain the paperless enrollment system(s) and related files, reports and data exchanges with brokers, consolidators, and carriers. Essential Position Functions

  • Individuals in this position will be responsible to spearhead efforts, acting as team lead and/or subject matter experts for cross-functional Benefits related projects.
  • Provide subject matter expertise to business processes, systems and regulatory compliance; contribute to the development of training as related to standing or enterprise projects.
  • Provide subject matter support to payroll audits for benefits deductions and notifications to appropriate individuals/teams of corrections (debits/credits) required, to ensure accurate payroll processing.
  • Act as a liaison or lead project teams in support automated application solutions.
  • Provides input for detailed project plans, including work break down structure, timelines, and milestones.
  • Work with internal teams, to analyze, evaluate and prioritize requirements to deliver business processes or automated application solutions, including end user acceptance testing of automation, to address business needs.
  • Analyze and write detailed processes and procedures as required in relation to enterprise or capital expenditure projects, or enhanced automation; and to provide related training and development for new or existing team members.
  • Communicate requirements to internal teams by running effective meetings and using effective written communication (e-mails, memos, status reports, etc.)
  • Work cross-functionally with internal teams to promote departmental initiatives and build cohesive interdepartmental relationships.
  • Identify and analyze trends in system errors or required enhancements related to benefits.
  • Create and/or maintain department metrics and reporting.
  • Provide phone support, acting as escalation point for customer calls.
  • Provide call monitoring and mentoring for Benefits Specialists as needed.
  • Provide support as needed in related departments including, but not limited to Flexible Spending Account and Pension Plans.
  • Other projects and responsibilities as required Education:
    • Bachelors degree from four year College; or equivalent combination of education and experience Training and Experience:
      • Minimum of 4 years of employee benefits and HRIS
      • Prior experience with end user systems testing
      • Proven experience with front end user interface (web) programs and knowledge of data feeds
      • Proven experience in a customer service environment
      • Proven critical thinking, problem solving, and systems trouble-shooting
      • Previous experience in managing projects a plus
      • Previous experience in corporate training and/or process documentation a plus
      • Related call/service center experience Other Knowledge, Skills and Abilities:
        • Must be detail oriented and highly organized
        • Effective time management and organizational skills
        • Ability to create and comprehend reports and spreadsheets
        • Ability to maintain effectiveness and professionalism under pressure of deadlines
        • Demonstrated ability to identify, analyze, diagnose & resolve problems and prioritize critical customer issues and trends.
        • Ability to adapt quickly to new Windows or Web based programs.
        • Excellent written and verbal communication skills.
        • Strong knowledge of regulations, laws related to benefits administration
        • Ability to effectively meet customer needs, taking responsibility for customer satisfaction and seeing it through resolution
        • Attention to detail in documents, correspondence, and process adherence Excellent collaboration, teamwork and interpersonal skills
        • Intermediate to Advanced skill level in Microsoft Office programs Excel, Word, and PowerPoint.
        • Intermediate to Advanced skill level in PrismHR especially benefit administration, Benefit Enrollment, Informer, and billing reconciliations.
        • Fluency in English is required; bilingual Spanish a plus. Environment: Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit; use hands and fingers to type or otherwise work primarily with fingers and hands, using repetitive motion of the wrists, hands, and/or fingers. Duties will also include talking, hearing, and close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Fourth offers our benefits eligible employees an excellent benefit package that include 401(k), medical, dental, vision, long-term disability, life insurance, and a variety of ancillary plans. We have a generous paid time off program and know how to have fun at work. Fourth is an equal opportunity employer. As a requirement for employment, candidates upon conditional offer will take a background and reference check and drug screening.

Keywords: Fourth, Tampa , Benefits Analyst II, Professions , Tampa, Florida

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