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Client Services Specialist

Company: Fintech
Location: Tampa
Posted on: November 11, 2019

Job Description:

Fintech has been voted to have the Best Benefits in the Tampa Bay area and has been recognized as a Best Place to Work in both the Tampa Bay area and the State of Florida numerous times and was named Business of the Year for the entire United States. Our benefit package includes 100% employer-paid health insurance for employees plus dependent children; dollar-for-dollar 401(k) match up to 10% of compensation; holiday bonus; paid time off; and an energized, fun work environment! -- please see the Careers page of our website at: The Client Services Specialist position encompasses a unique combination of customer support, problem solving, financial operations support, technical assistance and other functions key to our Company's philosophy of providing excellent customer service.
The Client Services Specialist serves as the primary customer contact and proactively manages customer relationships by ensuring customers understand and utilize the full array of products and services provided by Fintech.
Job Description:-- Ensure all customer calls and email requests are responded to appropriately and on a timely basis-- Timely processing of manual invoicing and bank account changes per department standards-- Process all monetary and non-monetary returns submitted by our processing banks which includes customer communication, tracking and follow up.-- Obtain and evaluate all relevant information to handle product and service inquiries-- Maintain knowledge of Fintech policies, products, services and internal procedures-- Educate customers on Fintech website and processes-- Maintain professional skills to ensure customer satisfaction-- Formulate recommendations for system enhancements and process improvements to increase effiencies with customer support department and customer end user experience.-- Entry of enrollment forms adhering to the department standards and accuracy as applicable-- Assist with updating SOP's and creating training documentation for internal and external use-- Keep Management apprised of critical customer situations -- Promotes positive interactions with all Fintech business units Job Requirements:-- Inter-Personal Skills-- Verbal and Written Communication Skills-- People-oriented and customer focused-- Problem analysis and problem solving-- Solution Knowledge-- Strategic Thinking-- Detail-oriented-- Exceptional organizational skills and the ability to prioritize assignments-- Ability to produce results quickly-- Motivated, independent, able to work under pressure and meet deadlines-- Must be fluent Windows user with a basic understanding of database operation-- Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)-- Project Management and ACH processing a plus-- Experience in helpdesk or ticketing system a plus -- Minimum 2-3 years customer service experience
MUST ATTACH RESUME WHEN RESPONDING TO JOB POSTING OR SEND RESUME TO
No relocation reimbursementMust be permanently authorized to work in the US EOEWE E-VERIFY

Keywords: Fintech, Tampa , Client Services Specialist, Other , Tampa, Florida

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