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Customer Care Representatives Tampa, FL

Company: Kelly Services
Location: Tampa
Posted on: November 11, 2019

Job Description:

Kelly Services is currently seeking several Customer Care Representatives for our top Healthcare Insurance clients at their Tampa, FL 33607 location. The Customer Care Rep will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. This position requires working at the company job site in Tampa, FL 33607. Pay Rate: ??$16.00 per hour Training Hours: ??Monday through Friday 9:30 AM to 5:00 PM for 6 weeks Working Hours: ??Monday through Friday 11:30 AM to 8:00 PM plus possible weekends Duration: ??Contract Job for 3 months and must be available to work the Day after Thanksgiving, New Year???s Day and Martin Luther King Day due to business needs. ???? Primary Duties: Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Minimum Qualifications: High school diploma or equivalent. Previous experience using PC, database system with Microsoft Word, Excel and Outlook skills required. Must have 1 year of Customer Service or Call Center experience. Good typing and keyboard skills plus customer service experience. Strong oral and written communication skills. Why Kelly ?? ? As a worker today, it???s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what???s next is what we???re all about. We know what???s going on in the evolving world of work???just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly ?? At Kelly, we???re always thinking about what???s next and advising job seekers on new ways of working to reach their full potential. In fact, we???re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Requirements:

Kelly Services

Keywords: Kelly Services, Tampa , Customer Care Representatives Tampa, FL, Other , Tampa, Florida

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