TampaFLRecruiter Since 2001
the smart solution for Tampa jobs

Bilingual Recipient Solutions Manager - Tampa, FL

Company: Cochlear
Location: Tampa
Posted on: October 12, 2019

Job Description:

Job Title: Bilingual Recipient Solutions Manager

Change people s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As the top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people s lives.

About the role

With continued focus on our customers, Cochlear Americas is recruiting for a Bilingual Recipient Solutions Manager. The ideal candidate is located in Tampa, Miami, Orlando, or is willing to relocate.

To be successful in this role, you ll be responsible for providing in-market, personalized recipient education in one-on-one and one-to-many settings focused on onboarding recipients, product maximization, and product obsolescence/upgrades. In turn, this will help enhance patient outcomes, foster customer self-reliance, and increase overall confidence and satisfaction with Cochlear s products. You ll work collaboratively with Recipient Services Marketing, Recipient Upgrade Sales team, Consumer Sales, Professional Sales, Customer Experience, Cochlear Community Volunteers and external professional partners in order to provide an exceptional educational and service experience for Cochlear recipients within a given territory.

Key Responsibilities

* Implement recipient service marketing strategies aimed at supporting and engaging our recipient experience, including executing in-market and virtual educational events, establishing strategic community relationships, and developing recipient support referral pathways with clinics.

* Identify and implement new business models to service and support our recipients through collaboration with Cochlear B2B and B2C sales teams and our clinic partners.

* Become a technical expert for recipients by providing product support for the entire Cochlear product portfolio.

* Partner with clinics and internal stakeholders to identify and educate patients who could benefit from transitioning to serviceable technology to mitigate the risk of being without sound.

* Responsible for recipient-facing events that entail a one-to-one and a one-to-many format, including planning, logistics, and presentations along with post-event communications and follow-up.

* Coordinate Cochlear Community volunteer management for events, mentoring and public speaking engagements.

Key Requirements


* 2-3+ years of field sales or service experience.

* High School Diploma or equivalent

* Bilingual in English and Spanish (written and verbal)

* Strong computer skills and good working knowledge of the Internet, Excel, Power Point, Word Applications, Skype, and social networking websites

* Demonstrated strong written, verbal and public speaking proficiency

* Demonstrated strong telephone and email skills

* Excellent interpersonal skills displayed across diverse demographics

* Demonstrated learning agility and an aptitude to learn and teach deep technical product knowledge

* Ability to work independently under minimal supervision

* Willingness to work in a fast-paced evolving business environment while maintaining a positive and flexible attitude

* Team player with the ability to cultivate relationships and work collaboratively among multiple stakeholders

* Ability to lift 30 pounds


* Bachelor s Degree

* Non-profit development/fundraising, event management, or service, sales and marketing background

* Audiology or hearing loss background

* CRM experience (Salesforce)

* Volunteer management experience a plus

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered.

Working at Cochlear Americas:

* Work with dedicated and passionate colleagues to help more people hear

* Highly collaborative global team environment

* Opportunities for growth and development

* Competitive salary and bonus

* Comprehensive benefits including medical, dental, vision, life insurance, retirement plans, paid holidays/vacation, tuition reimbursement, and extended Paternity Leave.

Cochlear Globally:

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear s global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 3,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. We have provided more than 550,000 implantable devices, helping people of all ages to hear and connect with life s opportunities. Cochlear can offer:

* The Work A high impact job supporting world leading technology

* The Organization A global leader in active implantable medical device hearing technology

* The Opportunity To make a difference to the quality of people's lives and grow your career

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2349.

Relocation: Relocation assistance for this position is available.

Travel: Must be able to travel 50-60%, including nights and weekends.

Keywords: Cochlear, Tampa , Bilingual Recipient Solutions Manager - Tampa, FL, Other , Tampa, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Ultrasound Technologist PRN
Description: Description SHIFT: PRN br br SCHEDULE: PRN/Per Diem br br PRN Ultrasound Technologist OpportunityVariable Hours Call br ARDMS Required br Founded in 1967, Doctors Hospital of Sarasota is (more...)
Company: Doctors Hospital of Sarasota
Location: Sarasota
Posted on: 10/18/2019

25C Radio Operator/Maintainer
Description: Job Description br br Radiocommunications are essential for the military to send and receive critical information in the field. To do this, they need reliable equipment. As a Radio Operator/Maintainer (more...)
Company: Army National Guard
Location: Sarasota
Posted on: 10/18/2019

Spectrum Retail Sales Associate
Description: Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed (more...)
Company: Spectrum
Location: Pinellas Park
Posted on: 10/18/2019

Description: Immediate Warehouse openings br br Performing
Location: Sarasota
Posted on: 10/18/2019

OTR CDL A Truck Drivers - $2,500 Sign On Bonus
Description: R.C. Moore, Inc. is seeking to hire OTR CDL A Drivers. We are a family owned, leading 3PL company involved in Trucking, Warehousing and Brokering. Established in 1956
Company: RC Moore Transportation
Location: Pinellas Park
Posted on: 10/18/2019

New Graduate Nurse RN Residency Program
Description: Description SHIFT: Days rotating weekends SCHEDULE: Full-time Join our HCA Nurse Residency Program Founded in 1967, Doctors Hospital of Sarasota is a 155-bed facility located on a wooded campus, (more...)
Company: Doctors Hospital of Sarasota
Location: Sarasota
Posted on: 10/18/2019

Inpatient Medical Coder - Urgent Notice!
Description: Inpatient Medical Coder - Urgent Notice PT FT to work at home. Pay DOE. You must be certified
Company: Mommy Jobs Online
Location: Sarasota
Posted on: 10/18/2019

13F Fire Support Specialist
Description: Join the Army National Guard as a Fire Support Specialist and become part of an elite field artillery team. You will provide the intelligence needed to support infantry and tank units in combat operations (more...)
Company: Army National Guard
Location: Pinellas Park
Posted on: 10/18/2019

Travel Cath Lab Tech, Sarasota, FL
Description: Travel Cath Lab Tech Sarasota, FL Location: Sarasota, FL Start Date: 10/16/2019 Shift Details: TBD 12:00 AM-12:00 AM 36 hours per
Company: Triage Staffing
Location: Sarasota
Posted on: 10/18/2019

Customer Service Supervisor - Billing
Description: JOB SUMMARYThis position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading (more...)
Company: Spectrum
Location: Pinellas Park
Posted on: 10/18/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tampa RSS job feeds