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Emergency Response Call Service Operator - Tampa

Company: VelocityEHS
Location: Tampa
Posted on: September 15, 2019

Job Description:

This role is based in our Tampa, FL office.GENERAL DESCRIPTION:Emergency Response Service Operator is tasked with answering a multi-line telephone system and triaging emergency and non-emergency calls. This full-time position supports VelocityEHS primarily by being the main, daily point of contact with callers needing medical assistance or reporting incidents. The ERS operator also works with department leadership to continuously improve quality assurance processes and promote efficiency within the department. PRIMARY DUTIES AND RESPONSIBILITIES:Call Center Operations (All training provided!)Answer multi-line telephone system in Emergency Response Center to triage emergency and non-emergency calls per client SOPsLearn to provide first aid and cleanup procedures per SDS or ERG during emergencies.Complete incident reports including spill reporting and notifications to governmental, state, and private sector clients.Assist Emergency Response Supervisors in developing more efficient ways to process calls and complete reports.Continuous monitoring of call center environment including periodic testing of all incoming lines REQUIRED SKILLS/QUALIFICATIONS/WORKING CONDITIONS:Minimal Skills and Qualifications:High school diploma or equivalent3+ years of call center experienceEnergetic, innovative, flexible and adaptiveProficiency in MS Office (Outlook, Word, Excel, PowerPoint) and Internet browsers (Chrome, Firefox, Explorer)Knowledgeable with Adobe Acrobat/Distiller (PDF)Reliable transportationMust be able to work four 10 hours shifts a weekMust be able to work on overnights, weekends, and holidays COMPANY DESCRIPTION:VelocityEHS is the largest and fastest growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.At VelocityEHS, success is an everyday occurrence. Everyone who walks through our doors has an opportunity to make an impact. Our people make the difference at VelocityEHS - that's why we're not just looking for people with the right skills, but for those with the right drive, the right passion and the right character to make our entire team better. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.We're driven by the work we do to keep others safe, but we also like to have fun while doing it. We believe in producing great results, but also in enjoying the ride. Work-Life balance means two things at VelocityEHS - having time for your life outside of work, and taking steps to bring more life into the workplace. Between all the variety of workplace events, volunteer opportunities and other group activities available, we never forget that dynamic people need and deserve a place to work.Finally, we understand that taking care of our customers starts with taking care of our employees. Our benefits include excellent medical and dental plans, matching 401(k) saving plan, generous PTO and more. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We welcome and encourage diversity in the workplace. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please. #CBEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: VelocityEHS, Tampa , Emergency Response Call Service Operator - Tampa, Other , Tampa, Florida

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