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Member Loyalty and Retention Coordinator - Tampa

Company: Wellcare Health Plans
Location: Tampa
Posted on: September 15, 2019

Job Description:

Assists in completing activities related to various departmental and cross-functional projects in support of the Loyalty and Retention Department's goals and strategies. Supports the development, rollout and coordination of retention and loyalty campaigns for Medicare and Medicaid across all markets.Department: Operations - National SupportReports To: Sr. Manager, Member Retention & LoyaltyLocation: Tampa, FL 33634Essential Functions:Provides assistance with the coordination and implementing of new programs, campaigns and business enhancements.Assists and provides support to Management in all phases of project coordination, implementation, and monitoring of results.Aids in the review and/or completion of action items within assigned adhoc projects. Performs any necessary follow up to ensure action items are being performed by assigned associates to facilitate the completion of necessary milestones.Creates and maintains project related materials through different channels of written communication (memos, training materials, executive summaries, presentations, etc.).Assists in the coordination of marketing communications as appropriate for a variety of channels (i.e. direct mail, telemarketing scripts, web-based communications, etc.)Assists with meeting logistics.Participates and collaborates in developing and documenting departmental processes.Updates training materials and work instructions as processes change.Maintains a working knowledge of WellCare's state and federal contracts, products and benefits to ensure compliance and accuracy in programs and communications.Performs other projects and duties as assigned.Education: Associate's Degree in in Marketing, Communications, Business Administration, or a related field or equivalent work experience.Experience: 2-3 years of experience in project/marketing administration and/or coordinating retention, marketing, loyalty and/or branding campaigns. Experience in the healthcare industry preferred.Licenses/Certifications:Special Skills (e.g. 2nd language): Demonstrated organizational skills with the ability to prioritize and coordinate multiple tasksProficient verbal and written communication skillsAbility to create written material such as memos, executive summaries, manuals etc.Ability to work under pressure, in a fast-paced environment with changing priorities requiredTechnical Skills/Requirements: Proficient in Microsoft Office including Outlook, Word, Excel and PowerPoint. Knowledge of project planning software sufficient to assist with documenting project steps and reporting progress.About usHeadquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.

Keywords: Wellcare Health Plans, Tampa , Member Loyalty and Retention Coordinator - Tampa, Other , Tampa, Florida

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