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Company: Metropolitan Ministries
Location: Tampa
Posted on: May 19, 2019

Job Description:

JOB TITLE: Community Life Advisor

DEPARTMENT: Residential Services

REPORTS TO: Community Life Supervisor

SALARY: $11.00/hr

STATUS: Non-Exempt

JOB FUNCTION: Community Life Advisor's create a safe, welcome, supportive environment for residents to live while working to reach their self-sufficiency goals. Staff will be mobile throughout campus, providing support and assistance to resident families for meeting their needs. Ensures residential families have 24 hour on-campus support.


  • Participate as a member of the therapeutic team in coordination with staff counselors, case managers, education and other teams as needed. Participate regularly in monthly CLA team meetings and as needed Red Flag meetings. Attend All-Staff meetings. Attend supervision meetings at frequency determined by supervisor (minimum 1x/month).
  • Administer urine drug test as requested by therapeutic and clinical teams.
  • Maintain a secure, orderly house and supervise families in the Residential Halls with an attitude of care, ensuring adherence to established policies and procedures. Ensure residents are supported to complete the house rules and reinforce positive behavior. Offer support and encouragement to clients to achieve their goals and reach self-sufficiency.
  • Create an environment in which each client, volunteer, donor, other staff feel uniquely heard, welcome, and supported. Create customer service and hospitality infused department and campus. Be aware of need for open communication, giving colleagues benefit of the doubt, and triangles that can occur which impact service delivery.
  • Monitor Residential security, making rounds of the house as required by shift. Complete incident reports as needed for issues that meet the threshold. Ensure visitors follow visitor policies and comply with safety requirements on campus. Call the police or other emergency services as appropriate. Inform CIS or supervisor when appropriate given nature of incident.
  • Take prompt action on resident safety or health issues as they arise. Exercise open communication. Collect discharge paperwork and medical information to be shared with programs team including Health and Wellness team for follow up. Conduct regularly planned fire drills and weekly room inspections. Provide access to client's medications.
  • Coordinate welcoming, empathic move in's with intake. Ideally, the resident room is already made up to be welcoming to the family for when they move in. In circumstances where rooms aren't made up, the residents will have supplies distributed to them at move in. Register and log new resident medication. Assign and supervise community living responsibilities to families. Give tours to new residents and assist in completion of Uplift-U/Hope Hall paperwork.
  • Complete all required department and organization paperwork. Upload documents to UNITY as appropriate. Paperwork and duties are determined by shift and hall. Assist with CLA responsibilities on a rotating basis, such as monitoring the front desk, stocking and managing the supply room, monitoring the dining room, tracking meals for the Children's Food and Nutrition Program and inputting data into Children's Food and Nutrition report.
  • Assign and supervise community living responsibilities to families. Distribute supplies to new admissions and cleaning supplies to current residents. Give tours to new residents and assist in completion of Uplift-U paperwork.
  • Assist non-residential, community families with evening and overnight emergency needs. First shift community family emergencies will be referred to Outreach and singles will be referred to appropriate community organizations and CIS as appropriate. Complete necessary paperwork for motel vouchers if needed.
  • Aptitude with working with minimal supervision as well as receiving instruction and direction from supervisor.
  • Communicate progress, status, and critical issues to the staff on other shifts using shift reports (Pasco additionally has log reports). Ensure mode of communication matches urgency of request (ie. Time-sensitive requests require text or calls not emails).
  • Be socially responsible - Meet personal training, position, department, and organizational goals. Attend continuing education events and seminars as required and scheduled.
  • Participate in Metropolitan Ministries' holiday efforts and fund raising events as needed (ie. Bridge Builders and Food Fight).
  • As duties and shift require, monitors the Family Grill, assisting residents during meal times, reminding residents of guidelines and collecting Children Food and Nutrition data. CLA will also be responsible for recording Children's food and Nutrition count into established database.
  • Completing other assigned duties from supervisor as is needed.


    Education and Experience:

    High School Diploma or GED completed. Training and/or experience as a behavioral health tech or frontline staff with homeless population preferred.

    Skill Requirements:

    Requires heart for ministry and comfort working with people living in poverty and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Office. Willing to work with minimal supervision, yet can accept direction; well organized and detail oriented. Requires customer service and oral and written communication skills. Bi-lingual a plus, but not required.

    Metropolitan Ministries is a trauma informed environment that understands clients present with many traumas having happened to them and it's impacting their capacity to navigate life's demands. Staff will have a perspective and lens with which to see and understand client behavior through which they offer grace and understanding.

    Physical Requirements:

    Must have hearing and speaking ability for effective oral communication; Must have visual acuity to make observations of facilities; must have physical ability to handle both indoor and outdoor temperatures; physical, emotional and spiritual stamina to handle job-related issues and stress. Must have ability to climb stairs and make walk-throughs of entire FCC area. Must have the ability to bend, able to lift 80lbs. Ability to stock shelves and receive, process and move heavy donations.


    Must demonstrate legal authorization to work in the United States. Must pass applicable pre-employment background screening procedures. Must be able to communicate effectively in English. Ability to complete other various tasks as assigned by supervisor on an as needed basis.


    Wednesday to Sunday 3 pm to 11 pm

Keywords: Metropolitan Ministries, Tampa , COMMUNITY LIFE ADVISOR, Other , Tampa, Florida

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