COMMUNITY LIFE ADVISOR
Company: Metropolitan Ministries
Posted on: May 19, 2019
JOB TITLE: Community Life Advisor
DEPARTMENT: Residential Services
REPORTS TO: Community Life Supervisor
JOB FUNCTION: Community Life Advisor's create a safe, welcome,
supportive environment for residents to live while working to reach
their self-sufficiency goals. Staff will be mobile throughout
campus, providing support and assistance to resident families for
meeting their needs. Ensures residential families have 24 hour
- Participate as a member of the therapeutic team in coordination
with staff counselors, case managers, education and other teams as
needed. Participate regularly in monthly CLA team meetings and as
needed Red Flag meetings. Attend All-Staff meetings. Attend
supervision meetings at frequency determined by supervisor (minimum
- Administer urine drug test as requested by therapeutic and
- Maintain a secure, orderly house and supervise families in the
Residential Halls with an attitude of care, ensuring adherence to
established policies and procedures. Ensure residents are supported
to complete the house rules and reinforce positive behavior. Offer
support and encouragement to clients to achieve their goals and
- Create an environment in which each client, volunteer, donor,
other staff feel uniquely heard, welcome, and supported. Create
customer service and hospitality infused department and campus. Be
aware of need for open communication, giving colleagues benefit of
the doubt, and triangles that can occur which impact service
- Monitor Residential security, making rounds of the house as
required by shift. Complete incident reports as needed for issues
that meet the threshold. Ensure visitors follow visitor policies
and comply with safety requirements on campus. Call the police or
other emergency services as appropriate. Inform CIS or supervisor
when appropriate given nature of incident.
- Take prompt action on resident safety or health issues as they
arise. Exercise open communication. Collect discharge paperwork and
medical information to be shared with programs team including
Health and Wellness team for follow up. Conduct regularly planned
fire drills and weekly room inspections. Provide access to client's
- Coordinate welcoming, empathic move in's with intake. Ideally,
the resident room is already made up to be welcoming to the family
for when they move in. In circumstances where rooms aren't made up,
the residents will have supplies distributed to them at move in.
Register and log new resident medication. Assign and supervise
community living responsibilities to families. Give tours to new
residents and assist in completion of Uplift-U/Hope Hall
- Complete all required department and organization paperwork.
Upload documents to UNITY as appropriate. Paperwork and duties are
determined by shift and hall. Assist with CLA responsibilities on a
rotating basis, such as monitoring the front desk, stocking and
managing the supply room, monitoring the dining room, tracking
meals for the Children's Food and Nutrition Program and inputting
data into Children's Food and Nutrition report.
- Assign and supervise community living responsibilities to
families. Distribute supplies to new admissions and cleaning
supplies to current residents. Give tours to new residents and
assist in completion of Uplift-U paperwork.
- Assist non-residential, community families with evening and
overnight emergency needs. First shift community family emergencies
will be referred to Outreach and singles will be referred to
appropriate community organizations and CIS as appropriate.
Complete necessary paperwork for motel vouchers if needed.
- Aptitude with working with minimal supervision as well as
receiving instruction and direction from supervisor.
- Communicate progress, status, and critical issues to the staff
on other shifts using shift reports (Pasco additionally has log
reports). Ensure mode of communication matches urgency of request
(ie. Time-sensitive requests require text or calls not
- Be socially responsible - Meet personal training, position,
department, and organizational goals. Attend continuing education
events and seminars as required and scheduled.
- Participate in Metropolitan Ministries' holiday efforts and
fund raising events as needed (ie. Bridge Builders and Food
- As duties and shift require, monitors the Family Grill,
assisting residents during meal times, reminding residents of
guidelines and collecting Children Food and Nutrition data. CLA
will also be responsible for recording Children's food and
Nutrition count into established database.
- Completing other assigned duties from supervisor as is
Education and Experience:
High School Diploma or GED completed. Training and/or experience as
a behavioral health tech or frontline staff with homeless
Requires heart for ministry and comfort working with people living
in poverty and homeless families and individuals. Requires
understanding of poverty, a high degree of maturity, strong
inter-personal skills and the ability to work with low
socio-economic and diverse populations facing crisis situations in
a professional and diplomatic manner. Demonstrates maturity and
sensitivity to issues of faith, culture, and other sources of
diversity. Ability to deescalate clients on the edge of verbal or
physical violence. Ability to work as part of a team within a
multi-disciplinary framework. Demonstrates computer literacy with
knowledge of Microsoft Office. Willing to work with minimal
supervision, yet can accept direction; well organized and detail
oriented. Requires customer service and oral and written
communication skills. Bi-lingual a plus, but not required.
Metropolitan Ministries is a trauma informed environment that
understands clients present with many traumas having happened to
them and it's impacting their capacity to navigate life's demands.
Staff will have a perspective and lens with which to see and
understand client behavior through which they offer grace and
Must have hearing and speaking ability for effective oral
communication; Must have visual acuity to make observations of
facilities; must have physical ability to handle both indoor and
outdoor temperatures; physical, emotional and spiritual stamina to
handle job-related issues and stress. Must have ability to climb
stairs and make walk-throughs of entire FCC area. Must have the
ability to bend, able to lift 80lbs. Ability to stock shelves and
receive, process and move heavy donations.
Must demonstrate legal authorization to work in the United States.
Must pass applicable pre-employment background screening
procedures. Must be able to communicate effectively in English.
Ability to complete other various tasks as assigned by supervisor
on an as needed basis.
Wednesday to Sunday 3 pm to 11 pm
Keywords: Metropolitan Ministries, Tampa , COMMUNITY LIFE ADVISOR, Other , Tampa, Florida
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