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Help Desk - Sr Associate

Company: Guidehouse
Location: Tampa
Posted on: January 15, 2019

Job Description:

Overview What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure? -- You get one of the fastest growing consulting companies in the United States. While we may be a new name in consultancy, we were born from a storied one. Guidehouse was founded in 2018 as an evolution of PwC Public Sector with a mission to help our clients deliver on their mission; providing bold new strategies that catalyze transformative results across all ends of the enterprise. We embrace brilliance. We embrace independence. Join us Responsibilities Exciting opportunities await you as a member of Guidehouse's--IT team. Our team of technology professionals provides internal technology services and solutions that transform and achieve Guidehouse's mission of becoming the leading technology-enabled professional services network. We enable Guidehouse to achieve its goals by driving innovation, enhancing digital capabilities and integrating technologies to create competitive business advantages for Guidehouse--and our clients.Field Services provides onsite support of Firm products and services to Guidehouse partners and staff. Manages and maintains local office enterprise IT and Infrastructure. Qualifications Basic Qualifications/Preferred Skills and Knowledge:

  • Minimum Year(s) of Experience: 1
  • Minimum Degree Required: High School Diploma or GED
  • Degree Preferred: Bachelor's degree Knowledge Preferred:--Demonstrates some knowledge and/or a proven record of success in the following areas:
    • Leveraging proficiency in Lotus Notes databases and Microsoft Office Suite with a specialization in formatting Excel spreadsheets
    • Creating and running queries within Access
    • Organizing, planning, and carrying out complex assignments
    • Working effectively within tight deadlines and Firm schedules
    • Demonstrating effective problem solving and negotiating abilities
    • Developing and strengthening relationships outside the functional team
    • Focusing on understanding the needs of those who depend on the team's services and those who deliver services on which the team depends
    • Adapting to a rapidly changing environment Skills Preferred:--Demonstrates some abilities and/or a proven record of success in the following areas:
      • Troubleshooting complex, often cross-technical questions and issues or routes to appropriate escalation group
      • Logging service requests and resolutions to call tracking database
      • Delivering exceptional customer service on every interaction
      • Researching problems which cannot be immediately answered
      • Following up with callers until a final resolution is achieved Disclaimer Guidehouse an affirmative action and equal opportunity employer. All employment decisions will be made without regard to race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.--

        Keywords: Guidehouse, Tampa , Help Desk - Sr Associate, Other , Tampa, Florida

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