Customer Support Representative
Posted on: January 25, 2023
At a Glance
Full-time, entry-level customer support roles interacting with
existing customers to schedule work orders, research disputes, and
solve customer account issues.
Profile: Dependable and flexible representatives will use strong
attention to detail and communication skills to research
information, process requests, and make sure every customer issue
is successfully resolved in a timely manner.
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Who are you?
If you have a passion for supporting customers, our training
program will put you ahead of the curve on Spectrum's technology
and processes. Your attention to detail and enthusiasm for
assisting others will help existing customers get the most out of
their Spectrum services. You'll utilize your range of knowledge to
research tickets and resolve issues while maintaining open lines of
positive communication with customers. If you're ready to grow your
skills, this is a role with a lot of potential.
What is the Offline Customer Support role?
It's about building relationships and turning the knowledge you
gain in training into customer wins. Spectrum Offline Customer
Support Representatives make a real difference for our customers
and the company. In this role, you will use a variety of tools and
resources to review customer tickets and ensure all data is
accurate. This includes contacting customers to schedule work
orders, resolving issues with equipment disputes, and answering
questions regarding account changes. We'll help you develop the
skills to get comfortable in your role. Understanding the process
and your customers' sense of urgency will help you navigate your
way to a satisfying customer experience.
It's all about learning and growing.
This may be a new road for you, but the journey is all mapped out.
There's a lot to learn, and our comprehensive, fully paid training
program - including classroom discussions, hands-on exposure,
e-learnings, mentoring, and instructor-led training - can make you
an authority on Spectrum services in just a few weeks. The industry
moves quickly; to stay on top of it, we provide training updates to
keep you up-to-date so you'll be ready for any question that comes
your way. One-on-one time with department leaders and additional
support give you everything you need to create a streamlined
process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as Coordinators
themselves, so they know what kind of support will help you grow
into a successful associate. With well-established career paths
across multiple lines of business, advancement is a very real and
achievable goal. Take your first step toward a long and rewarding
career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Internet/Voice Representative
- Ability to read, write, speak and understand English
- High School Diploma or GED Preferred qualifications
- One year of customer-facing experience
- Cable or related telecommunications/broadband industry
experience Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
Keywords: SPECTRUM, Tampa , Customer Support Representative, Other , Riverview, Florida
Didn't find what you're looking for? Search again!