Quality Assurance Representative I (Construction)

Company: Homes By West Bay LLC
Location: Riverview
Posted on: November 26, 2022

Job Description:

Description:

Job Summary

The Quality Assurance Representative ensures consistent quality standards for completed homes and coordinates all Warranty activities in their AOR (area of responsibility)

General Accountabilities

--- Perform Quality Assurance (QA) walks on completed homes to ensure homes close 100% complete.

--- Perform 3 scheduled walks after closing (30 day, 11 month and 23 month) and have all items completed within 30 days.

--- Responsible for managing customer complaint and warranty resolutions between regularly scheduled meetings.

--- Self-perform and educate homeowners about simple maintenance: painting, caulking, changing filters, tightening door handles, etc.

--- Perform additional duties as requested by the Customer Service/Warranty Manager or the Vice President of Construction Operations.

--- Assist the Construction Team with vendor quality training needs to achieve company goals.

Requirements:

Job Qualifications

--- A high school degree is required; however, a four-year degree in Business Engineering or Construction Management is preferred.

--- Effective human relations skills in dealings with customers and other HBWB personnel.

--- Proficient time management and organizational skills.

--- A desire to learn and grow within the company.

--- Proficiency with Microsoft Office applications.

--- Ability to read and interpret blueprints and other construction documents.

Competencies

--- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and returns; Conserves company resources.

--- Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

--- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other tasks; Develops realistic action plans.

--- Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance.

--- Oral Communication - Speaks clearly and persuasively, listens and gets clarification when necessary, responds well to questions; demonstrates presentation skills and participates in meetings.

--- Written Communication - Writes clearly and concisel, edits work, presents numerical data effectively; and able to read and interpret written information.

--- Team player - Balances team and individual responsibilities, exhibits objectivity and openness to others' views; with demonstrated ability to work within cross-functional teams. Gives and solicits feedback.

--- Judgement - Exhibits sound and accurate judgement, supports and explains reasoning for decisions; and includes appropriate people in decision making process.

--- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.

--- Culture - Consistently promotes company culture and Mission Statement

The statements above are intended to describe the general nature and level of work performed by people assigned to the job described. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individual with disability to perform essential functions.

Homes by West Bay, LLC is an equal opportunity employer.%34083096%

Keywords: Homes By West Bay LLC, Tampa , Quality Assurance Representative I (Construction), Other , Riverview, Florida