Contact Center - Customer Success Associate
Company: TCS Tech
Location: Apollo Beach
Posted on: August 6, 2022
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Job Description:
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - St. Petersburg, FL
Responsibilities:
Provides information on customer service issues related to life and
health insurance, annuity and investment products and transactions
focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service requests or
problems.
Documents, evaluates and resolves customer's inquiries.
Works with other departments to complete customer requests and
minimize escalations.
Represents our customer with professional pride to internal and
external customers.
Consistently meets/exceeds set quality and productivity
metrics.
Functions within a team based environment, and actively
participates in achieving team goals.
Qualifications
High School diploma, GED or equivalent.
Minimum 1 year of experience with call center or customer service
experience/training.
Fundamental computer knowledge and maneuverability within window
applications.
Basic understanding of Microsoft office suite, specifically Word
and Excel.
General understanding of life and health insurance, annuity, and
investment products is a plus.
Behavioral and Leadership Competencies
Ability to maintain the confidentiality of customer and company
information.
Ability to work independently and seek additional opportunities
when able.
Good verbal and written communication skills.
Benefits
Medical and Insurance benefits
Exciting Incentive Plans
401(k) Plan
10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT
services and consulting firms. We partner with more than a third of
the Fortune 500 companies across industries in North America,
helping them to successfully navigate today's competitive
challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer
service has resulted in TCS being one of the fastest-growing
technology companies in the world, with 446,000 employees operating
in 46 countries.
In America, TCS has been one of the two top local recruiters of IT
services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk,
Support
Keywords: TCS Tech, Tampa , Contact Center - Customer Success Associate, Other , Apollo Beach, Florida
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