Account Support Coordinator - Riverview, FL
Company: CRH
Location: Riverview
Posted on: July 30, 2022
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Job Description:
Job ID:420019 Leviat, a CRH company, is a global leader in
insulating, lifting, anchoring, and connecting technology for the
construction industry. Leviat's engineered products and innovative
construction solutions are used in a variety of market segments
from residential to infrastructure, enabling users to build better,
stronger, safer, and faster. The company employs nearly 3,000
people at 60 locations globally. Leviat's suite of trusted product
brands include Meadow Burke, Halfen, and Thermomass. Summary
Receives, records, and reconciles customer service orders,
inquiries, and complaints in a timely and professional manner.This
is primarily and inbound position where you are working with
customers to process orders, resolve issues, billing and supporting
the outside sales reps etc.Ideally, we would like to find someone
that is familar with construction and/or industrial manufacturing
business but are willing to train someone that has the right
attitude.Essential Job Duties Answers incoming customer telephone
calls in a courteous and professional manner Responds to and
investigates customer inquiries, concerns, and issues via phone,
fax, mail, and e-mail in a timely and courteous manner Receives,
records, and routes customer orders/changes in appropriate manner
Answers customer inquiries and provides appropriate technical
and/or product-related information Researches and resolves customer
complaints and/or billing issues Contacts customers when necessary
to follow-up on customer issues or orders/quotes Obtains customer
feedback information Effectively communicates customer issues and
concerns to all applicable internal staff members Documents all
contacts, actions, and responses in customer database Route
qualified opportunities to the appropriate sales executives for
further development and closure. Organizes and maintains file
system; files correspondence and other records Maintains working
knowledge of products and/or services Prepares reports and
correspondence as needed Performs other duties as assigned by
supervisor Job Requirements Previous experience in outbound call
center, insides sales, or related sales/customer service type role
is a plus Excellent customer service skills Continuous operation of
computer and telephone to answer customer inquiries Excellent
verbal and written communication skills Proficient on [Microsoft
Word and Excel] Commitment to excellence and high standards Strong
organizational skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and
committees Ability to understand and follow written and verbal
instructions Acute attention to detail Versatility, flexibility,
and a willingness to work within constantly changing priorities
with enthusiasm Ability to perform diversified clerical functions
and basic accounting procedures. Ability to effectively communicate
with people at all levels and from various backgrounds. Bilingual
skills a plus. Systems ERP - AX a plus Transportation System - Lima
a plus What CRH Offers You Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program Health and wellness programs A
culture that values opportunity for growth, development, and
internal promotion About CRH CRH has a long and proud heritage. We
are a collection of hundreds of family businesses, regional
companies and large enterprises that together form the CRH family.
CRH operates in a decentralized, diversified structure that allows
you to work in a small company environment while having the career
opportunities of large international organization. If you're up for
a rewarding challenge, we invite you to take the first step and
apply today! Once you click apply now, you will be brought to our
official employment application. Please complete your online
profile and it will be sent to the hiring manager. Our system
allows you to view and track your status 24 hours a day. Thank you
for your interest! Leviat, a CRH Company, is an Affirmative Action
and Equal Opportunity Employer. EOE/Vet/DisabilityIf you want to
know more, please click on this link.Date Posted:Jun 17, 2022
Nearest Major Market: Tampa Job Segment: Inside Sales,
Telemarketing, Outside Sales, Construction, Clerical, Sales,
Engineering, Administrative
Keywords: CRH, Tampa , Account Support Coordinator - Riverview, FL, Other , Riverview, Florida
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