Customer Service Rep - Bilingual Spanish, Healthcare - $500 New Hire Bonus
Posted on: November 12, 2021
Update: Increased bilingual BASE pay rate to $18.70/hr PLUS
flexible scheduling options now available
Every day, bilingual Spanish Customer Service Representatives
(CSRs) at Maximus are entrusted to serve some of the most
vulnerable communities by providing customer care to millions of
Americans who need to maneuver through complex healthcare plans.
During these uncertain times we ensure that we are delivering the
best outcomes possible for our clients and customers - ensuring
every action (via phone, webchat or email) is thoughtful, open,
transparent, and done with integrity. To prepare you for this role,
Maximus provides paid, comprehensive training which ensures our
customer service representatives care for each caller with the
highest levels of knowledge and professionalism.
Please note this job posting is for upcoming classes (onsite) in
Riverview, FL; targeted start date is discussed with recruiter. We
hire all positions as temporary employment that can become regular
employment based on employee performance and client need. This is
an onsite position.
As a federal contractor, Maximus is subject to Executive Order
14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety
Guidance for Federal Contractors and Subcontractors. In light of
these requirements, all employees will eventually need to be fully
vaccinated as a condition of employment and new hires/employees
will be required to provide proof of vaccination.
Pay and Benefits:
New bilingual base rate $18.70/hr
Health and wellness benefit add on = $4.54/hr
$500 New Hire Bonus*
$1,500+ in bonuses available for excellent work and referrals
Flexible scheduling options that meet lifestyle and family
A supportive environment with peers who share your passion for
improving people's lives
A career path that unfolds based on how you want to grow within the
No cold calling, sales, or collection calls!
*Eligibility requirements apply
Provide responses to telephone inquiries in a courteous and
professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling
out timesheets, adhering to privacy rules and responding to
numerous phone inquiries.
Utilize standard technology such as telephone, e-mail, and web
browser to perform job duties.
Assist caller(s) with filling out online applications and
submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as
clicking radio buttons to confirm which scripts were read to the
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and
Report problems that occur via the online system so they can be
addressed by the appropriate parties
Respond to telephone inquiries within staffing and time
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program
update training as the program changes
Education and Qualifications:
High School diploma or equivalent required
Minimum six (6) months customer service experience required
Must be able to speak and read English and Spanish fluently
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to
organize simultaneous tasks
Ability to work as a member of a team
Job Types: Full-time, Temporary
Pay: $18.70 per hour
High school or equivalent (Preferred)
Keywords: Maximus, Tampa , Customer Service Rep - Bilingual Spanish, Healthcare - $500 New Hire Bonus, Other , Riverview, Florida
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