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Program Manager

Company: Lumeris
Location: Riverview
Posted on: June 12, 2021

Job Description:

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you'll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.


Program Manager

Position Summary:

The Program Manager ensures the implementation success of key operational, optimization, and/or client-facing programs. The position collaborates with cross-functional stakeholders in the development and execution of program timelines by applying Lumeris Implementation methodologies and service standards, executing risk management, and communicating problem resolution approaches. The position functions as the single point of contact for defined and approved Lumeris Implementation programs.

Job Description:

Primary Responsibilities

  • Develops & maintains collaborative and results-oriented relationships with Lumeris and/or Client peers, stakeholders, and implementation team members.
  • Ensures accountability for implementation program execution through the phases of initiate, plan, control, execute, and close. Responsible for documentation and effective transition to Support and Maintenance team/s upon program's successful implementation close.
  • Leads and facilitates program estimation process in collaboration with key Lumeris SMEs and Market Operations to enable Level of Effort analysis is usable for Lumeris/Client program approval.
  • Utilizes key business skills to guide program leadership and team members in achieving the stated business objectives.
  • Executes a consistent and standardized implementation process while maintaining the needs of different types of projects and/or programs.
  • Participates and facilitates (when necessary) Release Planning events and monitors Risk and Impediments within Lumeris program tool suite.
  • Executes proactive risk mitigation and/or impediment resolution solutions, including documentation, coordination, and facilitation of mitigation/resolution solutions. Additionally, ensures effective communication is received Up, Across and Down within Lumeris stakeholders/team members and to the client, when/if necessary.
  • Collaborates cross-functionally (i.e. Market Operations, Release Train Engineers, Portfolio Management) to ensure Initiative documentation is completed for all approved work.
  • Creates and maintains the visibility reporting to demonstrating overall health of the program clearly via program status, risks/impediments, program/stakeholder decisions made and action item tracking.
  • Works with other leaders and team members to institute program management process improvements.


  • Bachelor's degree or equivalent work-related experience
  • 8+ years of experience managing multiple large complex and cross-functional internal or external client implementation programs to deliver operational and/or technical solutions across multiple teams and organizational units that meet agreed upon business objectives and performance metrics
  • Extensive knowledge of the program management discipline and methodology with advanced program leadership and delivery skills utilizing industry best practices and methodologies (e.g. Agile, Waterfall, Six Sigma/Lean, etc.)
  • Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings utilizing diverse methodologies (e.g. Agile, Waterfall, Six Sigma/Lean) and tools (e.g. Smartsheet, Jira, Aha!, Confluence, etc.)
  • Excellent leadership, organizational, presentation, facilitation, written, and verbal communication skills with the ability to bring people to a common understanding and reach consensus
  • Ability to craft a compelling message and tailor it for a given audience, including converting technical insights into simple, everyday language to deliver a story that is understandable
  • Ability to work and manage multiple programs at one time
  • Proven facilitation experience in complex, high risk group dynamics including design workshops, facilitating sessions, and team collaborations
  • Strong cross-group collaboration skills and experience working across multiple teams both within a division and enterprise wide
  • Executive presence with strong interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills
  • Strong technical acumen, with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation
  • PMP (Project Management Professional) or APMG International Agile Project Management (AgilePM) Certifications preferred

Working Conditions

  • While performing the duties of this job, the employee works in normal office working conditions.


  • The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.


Apollo Beach, FL, Apollo Beach, FL, Arlington, TX, Atlanta, GA, Austin, TX, Baltimore, MD, Barrow, GA, Bartow, FL, Baton Rouge, LA, Boston, MA, Brandon, FL, Braselton, GA, Charlotte, NC, Chicago, IL, Clearwater, FL, Columbus, OH, Dade City, FL, Dallas, TX, Dayton, OH, Denver, CO, Detroit, MI, Durham, NC, Edison, NJ, Fredericksburg, VA, Fremont, CA {+ 35 more}

Time Type:

Full time

Keywords: Lumeris, Tampa , Program Manager, Other , Riverview, Florida

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