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Service Coordinator

Company: TIme Warner Cable
Location: Riverview
Posted on: June 10, 2021

Job Description:

Posting Job Description

JOB SUMMARY

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Receive request for site survey from Sales Force for residential and commercial fiber and coax projects and route to construction or contractor. Track aging surveys. Input data from survey, such as construction timeline, costs, and special instructions.

Build new commercial addresses in coordination with Information Systems (IS) Department to maintain a clean, accurate database within company standards.

Schedule site survey system referral orders (SRO) in billing system.

Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.

Ensure Sales Force, billing system and other management tools are updated with correct project status and notes on construction projects.

Review construction and site survey reports for accuracy.

Facilitate interdepartmental coordination and execution related to residential and commercial fiber and coax construction projects between the construction, sales and fulfillment teams.

Adhere to industry specific local, state, and federal regulations, as applicable.

Know, understand and follow company policy.

Perform other duties requested by supervisor.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional and pleasant manner

Ability to analyze and interpret data

Ability to work independently

Ability to handle multiple projects and tasks within established timelines

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler

Knowledge of company products and services

Education

High School Diploma or equivalent work experience

Continuing education coursework in project administration or equivalent experience

Related Work Experience

Computer programs (i.e. Microsoft office) and other industry related software

2+ years demonstrated communication skills

2+ years Project Coordination

Certificates and Licenses

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) preferred

WORKING CONDITIONS

Office environment

24x7, fast paced environment

Keywords: TIme Warner Cable, Tampa , Service Coordinator, Other , Riverview, Florida

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