Posting Job Description
Under moderate supervision, coordinate, track and update site
surveys and construction project status for residential and
commercial coax and fiber projects.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Receive request for site survey from Sales Force for residential
and commercial fiber and coax projects and route to construction or
contractor. Track aging surveys. Input data from survey, such as
construction timeline, costs, and special instructions.
Build new commercial addresses in coordination with Information
Systems (IS) Department to maintain a clean, accurate database
within company standards.
Schedule site survey system referral orders (SRO) in billing
Respond, route and track requests and updates on construction
projects for residential and commercial fiber and coax
Ensure Sales Force, billing system and other management tools
are updated with correct project status and notes on construction
Review construction and site survey reports for accuracy.
Facilitate interdepartmental coordination and execution related
to residential and commercial fiber and coax construction projects
between the construction, sales and fulfillment teams.
Adhere to industry specific local, state, and federal
regulations, as applicable.
Know, understand and follow company policy.
Perform other duties requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to
communicate with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight-forward,
and professional and pleasant manner
Ability to analyze and interpret data
Ability to work independently
Ability to handle multiple projects and tasks within established
Ability to communicate orally and in writing in a clear and
Ability to communicate with all levels of management and company
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form
Ability to make decisions and solve problems while working under
Ability to prioritize and organize effectively
Ability to reach with hands and arms, to bend, to talk and hear,
and to read and use a computer
Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, etc.)
Knowledge and ability to use the following office equipment
computer, telephone, copier, fax, calculator, and stapler
Knowledge of company products and services
High School Diploma or equivalent work experience
Continuing education coursework in project administration or
Related Work Experience
Computer programs (i.e. Microsoft office) and other industry
2+ years demonstrated communication skills
2+ years Project Coordination
Certificates and Licenses
Industry and vendor specific certifications and training (NCTI,
SCTE, BCT/E) preferred
24x7, fast paced environment