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Patient Collections Specialist

Company: American Addiction Centers
Location: Riverview
Posted on: June 9, 2021

Job Description:


Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Duties and Responsibilities: to include but not limited to the following:

  • Complete admissions, intakes, and other financial responsibilities
  • Negotiate credit extensions, payment plans, private pay stays, insurance deductibles, copays, and medication costs
  • Throughout stay meets with client and recommends applicable and appropriate treatment extensions to assist client to maximize treatment outcomes and the possibility of long-term recovery.
  • Collects payment for treatment extensions.
  • Meets with client prior to discharge to collect any outstanding finances or completes a payment arrangement
  • Addresses any concerns pertaining to payment of services provided and/or insurance coverage.
  • Meet defined department goals and activity metrics to include monthly rescue quotas.
  • Knowledge of facility programs and communicates with appropriate facility personnel regarding client financial situation.
  • Expected ongoing understanding and knowledge of insurance trends with regards to authorization and reimbursement.
  • Partner with Financial Consultant to review customer records prior to admission to determine client's up-front responsibility.
  • Provides internal and external customer interface with families as our Brand Promise Champion regarding the benefit of increased positive outcomes associated with longer engagement in treatment.
  • Participate in team planning meetings.
  • Additional duties as assigned



  • Bachelor's Degree in Finance or Business Administration preferred and/or combined with five years' collections experience
  • 3-5 years of high-volume collections experience and understanding of KPI's including (cash collected, conversion rates).
  • Demonstrated knowledge of medical finance and confidence to discuss private pay/out of pocket cost with clients with varying socioeconomic backgrounds.
  • Strategic and proactive thinker, ability to problem-solve financial solutions for extended treatment.
  • Candidates in recovery must have 2+ years of sobriety.

Knowledge, Skills, and Other Abilities:

  • Knowledge of Managed Care, including understanding: of how clients are authorized for levels of care, how insurance policies reimburse specific to facility location, in-network vs. out of network insurance, and in-network contracts.
  • Strong medical collections background
  • Knowledge and understanding of insurance copays, deductibles, and balances

AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

Keywords: American Addiction Centers, Tampa , Patient Collections Specialist, Other , Riverview, Florida

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