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Supervisor, Residential Inbound Sales

Company: Charter Spectrum
Location: Riverview
Posted on: June 8, 2021

Job Description:

The Spectrum Residential Inbound Sales Supervisor is accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.


Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Develop new sales strategies within the call center to maximize opportunities

Oversee all daily sales activities of the Sales Representative Team.

Lead and guide the team in the attainment of revenue goals and performance metrics.

Monitor calls and performance stats and provide individual Sales Representative feedback.

Motivate, coach and mentor Sales Representative. Plan and lead team meetings.

Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns.

Monitor rep and team performance; conduct coaching.

Provide post-launch feedback to Sales Representative and marketing leadership.

Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance.

Conduct regular performance reviews.

Perform multiple administrative duties:

Create and manage Sales Representative work schedule.

Review and approve time-off requests and timesheets.

Review, reconcile and approve commission reports.

Approve customer credits.

Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

Perform other duties as requested.


Skills/Abilities and Knowledge

Ability to supervise and motivate others

Ability to recruit, develop, maintain and optimize a team of sales professionals

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to manage multiple projects at one time

Ability to prioritize and organize effectively

Ability to work independently and collaboratively

Ability to work with others to resolve problems, handle requests or situations

Ability to respond quickly to changing business needs

Ability to use personal computer and software applications (i.e. word processing, spreadsheets, etc.)

Knowledge of voice, data and television products and services

Ability to listen to and interpret the needs of the customer


High School diploma or equivalent

2+ years post high school education preferred

Related Work Experience

2-3 years: Inside Sales experience, commercial experience preferred

1-2 years: Supervisory experience preferred preferably in an inside sales capacity


Office environment

Exposure to moderate noise levels

Occasional travel as required

This position will include evenings/weekends

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to "virtually" meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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Keywords: Charter Spectrum, Tampa , Supervisor, Residential Inbound Sales, Other , Riverview, Florida

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