Head Teller - Parrish

Company: South State Bank
Location: Parrish
Posted on: June 8, 2021

Job Description:

SUMMARY/OBJECTIVES

A Head Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance with all banking regulations to include Regulation CC and Bank Secrecy Act

Perform the following teller duties:

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers
• May allow customers access to safe deposit boxes
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks within assigned limits
• Balances transactions on a daily basis
• May service/balance ATM
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow
• Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed
• Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross -selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
• Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination
• Resolves routine personnel problems

HEAD TELLER FUNCTIONS

• Demonstrates expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills
• Additional Responsibilities will include Branch Operational Responsibilities including vault and cash management duties as well as supervising a staff of tellers.
• A Head Teller will typically be utilized in branches that have 5+ Teller FTE

OTHER DUTIES

• Accepts other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: High School Diploma
• Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred
• Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak and understand English

TRAINING REQUIREMENTS/CLASSES

• Complete Teller School and pass the final exam to be assigned to the branch. On the job training with another teller for 3-5 days post teller school.
• Annual Regulatory Compliance training

ADDITIONAL TRAINING

• New Employee Orientation, Supervisory Training, Product Knowledge Class, PC Navigator, Sales 101, Sales 201, as well as continual update of processes and teller system.

SUPERVISORY RESPONSIBILITY

• This position does have supervisory responsibilities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Must be able to lift up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

TRAVEL

This position does not require travel.

To be eligible to apply for an open position, a team member should:

Have completed a minimum of one (1) year of continuous employment in their present position. (Team members who have advanced in the same job through a career progression at the same branch i.e. Teller I promoted to Teller II or a Customer Care Rep I promoted to Customer Care Rep II, for job posting purposes, will be considered as having continuous employment in their present position.)

• Meet the minimum qualifications for the positions
• Not be on probation or on a final written warning
• Not have another posting application submitted
• Be employed as a full time or part time employee

Interested internal candidates are required to notify their supervisor prior to applying for an open position. For more information on these policies, see pgs. 46-47 of Team Member Manual.

Keywords: South State Bank, Tampa , Head Teller - Parrish, Other , Parrish, Florida