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Technical Integration Specialist

Company: North American Bancard
Location: Oldsmar
Posted on: June 7, 2021

Job Description:

Technical Integration Specialist

Point & Pay - Oldsmar, FL (Remote only to start due to Covid-19. The position will transition back into the office)

The Technical Integration Specialist is responsible to guide integration activities with new third party partners and clients. This role will work with third party vendors, existing clients and new clients to define needs and map to the Point & Pay product configuration, and own integration results. The ideal candidate will possess experience with SaaS and the merchant payment processing industry.

What you'll be doing:

  • Lead client and third party software partner integration (SaaS).
  • Provide client and partner facing recommendations for best integration solutions.
  • Develop training material for integrated third party software.
  • Develop a broad and deep knowledge of the product set as well as back-end capabilities.
  • Meet with new and existing clients to complete complex integrations.
  • Participate in solution definition with IT leads and external partners.
  • Support Sales team in solution definition and best fit for clients and partners.
  • Work with platform tools to complete partner setup, build webpages and perform testing.
  • Own test results to ensure all issues are resolved before go-live.
  • Develop into technical specifications SME.
  • Manage special projects or other assignments as defined by leadership team.

What we need from you:

  • Bachelor's Degree or equivalent years of experience.
  • 2 years of technical integrations (SaaS platform highly preferred).
  • 1 year of client and 3rd party partner facing communication.
  • Experience with software partner integration with joint business interests.
  • Salesforce experience for managing workflow, status reporting and client ticketing.

How to be an all star:

  • Familiar with Salesforce case management.
  • Familiar JIRA (confluence tools).
  • Knowledge of API technology.
  • Experience with merchant payment processing and software.
  • Knowledge of POS terminal functionality and processing standards.

Additional Information:

Direct Reports: None

Travel Requirements: 25%

License and Certification Requirements:

Point & Pay, a wholly owned subsidiary of North American Bancard, designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept credit card payments or e-Checks

North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

Keywords: North American Bancard, Tampa , Technical Integration Specialist, Other , Oldsmar, Florida

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