Bilingual Customer Service Representative

Company: Maximus
Location: Riverview
Posted on: April 3, 2021

Job Description:

Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.--
**Please note this job posting is for upcoming classes in Riverview, FL; targeted start date is discussed with your recruiter. This is a full time, permanent position.--------Pay & Benefits:

• Bilingual base rate = $14.17/hr
• +$4.54/hr "fringe" for health and wellness benefits
• Paid training
• A variety of shifts that meet lifestyle and family goals
• Leadership support to ensure success in a meaningful career
• Many opportunities for promotion and career advancement into a global company
  --Responsibilities:
  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail and web browsers
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Filling out timesheets
  • Adhering to privacy rules
  • Connecting callers with leadership as needed
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
  • Reporting problems through an easy online system
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary
    Education and Qualifications:
    • High School diploma or equivalent required
    • Minimum six (6) months customer service experience required
    • Must be able to speak and read English and Spanish fluently
    • Must be able to type a minimum of 20 WPM
    • Ability to work within established turnaround times
    • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
    • Ability to work as a member of a team
      About Maximus:Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People--, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.We are an Equal Opportunity Employer.
      COVID-19 Update: At Maximus, our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify, and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance change for each of our locations.
      

Keywords: Maximus, Tampa , Bilingual Customer Service Representative, Other , Riverview, Florida