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Software Support Engineer

Company: Willis Towers Watson
Location: Tampa
Posted on: October 13, 2019

Job Description:

The Requirements


  • Very good knowledge on ITIL methodology.
  • A minimum of 5-6 years of Software Development experience, out of which the majority should be relevant to the technology Acclaris uses (Java / J2EE and Oracle PL/SQL).
  • Very good understanding of all leading modern web frameworks like JSF, Seam, Spring, Struts is required. Good knowledge of web 2.0, AJAX and related component frameworks like Rich Faces or Ice Faces will be a plus.
  • Good understanding of HTML standards, Javascript libraries like jQuery, Dojo, Section 508 compliance will be required.
  • Good knowledge on Soap based web services, SAML SSO will be required.
  • Good knowledge of Oracle PL/SQL and UNIX shell scripts will be preferred.
  • Good knowledge of mobile apps on Andriod/i-0S will be preferred.
  • Excellent written and verbal communication skills to work effectively across multiple business units, external clients and technology partners and fellow team members.
  • Excellent analytical and problem solving skills at multiple product levels


    Equal Opportunity Employer/Vet/DisabilityWillis Towers Watson is looking for an experienced Software Maintenance Engineer. Candidate will research, analyze, and support software applications and systems using J2EE, Eclipse, Java and related technologies. Candidate will also use EJB, JDBC, JSP, Struts Framework, Servlets, HTML, DHTML, JBoss, XML, XSLT, AJAX, Web Services, Oracle, Windows, UNIX etc as well as various other software development tools, languages and technologies. Candidate should be conversant with SAML SSO, Proprietary SSO, Web services etc.

    Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

    The Role

    • Candidate will analyze software components like Oracle stored procedures, packages and triggers. Candidate analyzes and support user interfaces, generate reports. Candidate will perform validations and write PL/SQL scripts.
    • Candidate will be responsible for testing, debugging, and resolving errors. Candidate will also be responsible for supporting users and clients.
    • Candidate will maintain application systems and provide 24/7 production and end user support using tools like Oracle Data warehousing, Oracle Forms, SQL, PL/SQL, Java and Jasper reports. Candidate will also carry out problem analysis and submitting solution recommendations. Candidate will be responsible for process improvement and process automation using Unix Cron, Windows scripting, Bash scripting and tools like Opswise.
    • Candidate will also analyze different business critical situations for but not limited to, employer sponsored reimbursement programs and other business process outsourced programs. Candidate will be responsible for problem analysis and change management using different methodologies like ITIL with defect tracking tools like JIRA.

Keywords: Willis Towers Watson, Tampa , Software Support Engineer, IT / Software / Systems , Tampa, Florida

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