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Yardi Training Specialist

Company: Robert Half Technology
Location: Tampa
Posted on: October 13, 2019

Job Description:

Primary Functions: Troubleshoot for Yardi software related problems Ability to train associates on use of the YARDI tools and functions Provides end-user support by responding to questions related to Yardi and other property management software inquiries via ticketing system, email and/or phone Identifies and troubleshoots issues with the Yardi support Ability to communicate professionally by phone and email, and provide excellent customer service Ability to manage cases in support ticketing system Capable of identifying repeat requests and perform root cause analysis and recommend solutions to reduce repetitive requests to recognize key training areas Ability to provide one-on-one and/or group training either in-person or virtually Create instructional guides documenting operational procedures of performing tasks Create FAQs which document historical Yardi issues and resolutions Prepare documentation to support system administrative functions, procedures and processes Perform other related duties and responsibilities as requiredQualifications and Education Requirements Bachelors degree from an accredited college or university strongly preferred 2-3 years of experience in Yardi Voyager and other Yardi products 1 year of IT help desk experience a plus Multifamily experience highly preferred. Yardi report writing experience a plus Other Required Skills Strong Customer Service Skills Ability to communicate clearly both verbally and in writing, including the ability to provide technical assistance to complex compliance issues in a simple, straight forward manner Self-starter and strong organizational skills with the ability to manage multiple tasks Ability to organize & prioritize assistance to others Demonstrated ability to interact successfully with all levels within a company Positive attitude, professional demeanor, team player Ability to adapt to changes in structures and work priorities Intermediate to Advanced user of Microsoft Excel, Word and Outlook and Yardi Knowledge of Property Management and Accounting functions strongly preferred ****If interested, please send resume to taylar.martin@RHT.com - provided by Dice

Keywords: Robert Half Technology, Tampa , Yardi Training Specialist, IT / Software / Systems , Tampa, Florida

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