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Technical Communicator

Company: ConnectWise
Location: Tampa
Posted on: August 18, 2019

Job Description:

General Summary:

The Technical Communicator will design, develop and deliver information about ConnectWise applications using multiple media, primarily through the ConnectWise online system documentation.

Responsibilities / Essential Duties:

--- Create and maintain system documentation for all functionality for ConnectWise products; including: mobile applications and add-on tools according to product releases

--- Design and develop ConnectWise documentation materials using HTML and Bootstrap technology for the following: Release Notes, Roadmap, Requirements, Supported Versions, Knowledge Base articles and other pages in the University

--- Design, develop and send partner-facing HTML emails regarding ConnectWise product releases, notifications and support communications

--- Create HTML links in the documentation to videos

--- Develop and maintain HTML forms and partner-facing pages for ConnectWise and the University

--- Complete Quality Assurance testing on new ConnectWise releases and submit tickets for issues as release enhancements are documented

--- Ensure that ConnectWise continues to use the appropriate technology to create and maintain effective, timely end-user documentation

--- Participate in content definition and creation of presentations for annual ConnectWise Conferences, ongoing workshops and webinars

--- Train and teach in relevant topics such as: ConnectWise, HTML, Email and mobile friendly best practices

--- Perform usability testing related on documentation deliverables

--- Ensure that ConnectWise product documentation is properly indexed and searchable at all times using the Google Search Appliance tool

--- Assist other departments with editing company documentation and materials

Required Skills / Knowledge:

--- Knowledge of HTML and familiarity with other coding languages such as Bootstrap or JavaScript to create and edit University and Documentation materials

--- Ability to translate market requirements and business objectives into changes in ConnectWise Business Suite product documentation

--- Must have an outstanding grasp of communication skills, including verbal, written and listening

--- Possesses strong analytical and problem solving skills in order to resolve or coordinate the resolution of complex problems in a flexible and logical manner

--- Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment

--- Ability to synthesize information from partners and staff effectively to make sound and timely decisions

--- Ability to interact positively and openly with peers, subordinates, upper-management and external business contacts

Education / Previous Experience:

--- Bachelor's degree in Technical Writing, Technical Communication (or similar)

--- Experience using Adobe Dreamweaver or HTML Editing Tool

--- Experience with help authoring tool or publishing tool

--- 2 years of related experience desired

Work Conditions:

--- Professional office environment

--- Minimal to no travel requirements

Only local candidates need apply

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ConnectWise is an Equal Opportunity Employer.Requirements

  • Technical Writing

Keywords: ConnectWise, Tampa , Technical Communicator, IT / Software / Systems , Tampa, Florida

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