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Product SQL Support Specialist

Company: Corestream
Location: Tampa
Posted on: August 17, 2019

Job Description:

Corestream (corestream.com) is seeking a Product Support Specialist to join our dynamic, entrepreneurial tech team. This is a unique ground floor opportunity for a Product Support Specialist who is interested in directly impacting our company's file exchange processes and partner site reporting module. The position provides 1st Tier B2B file exchange and integration support and requires proven experience dealing directly with IT file exchange and payroll specialists counterparts at our Fortune 500 partners. If this sounds like you, read on---Location Corestream is headquartered in Tampa, FLYour Mission:--- Managing ticketing portals/applications to document client/provider inquiries in a timely manner is required--- Hands-on experience and working knowledge of SQL or any relational database is required. Must create SQL queries, stored procedures, update statements to retrieve and validate specific data needs and requirements.--- Knowledge of testing on major browsers and exposure to cross-browser/platform compatibility issues--- Proficiency with MS Office (Word, Excel, PowerPoint) Familiarity with (Visio, MS Project, Publisher)--- Strong organizational skills and the ability to plan and schedule activities associated with the processing of customer data with minimal direction--- Monitor data file exchanges for completion, technical requirements, file transmission protocol and decipher file errors--- Develop and document process improvement initiatives to minimize data errors and increase efficiency--- Must possess customer service skills and have a professional, friendly and positive attitude. Acts as liaison between (Customer Care and Developers) and (Accounting and Developers)Characteristics:--- Enjoy fostering relationships with partners - picking up the phone and calling--- Like being the spokesperson / representative of Corestream with our vendor partners--- Takes full ownership - issues we deal with are complex, so this person must see the next move when resolving an issue, and proactively make it--- Establish and maintain effective working relationships with technical and non-technical staff - both internal as well as external--- Incredibly organized - never let anything slip through the cracksExperience:--- 2+ years MS-SQL / RDBMS--- 3+ years triage & expediting / scheduling help desk tickets--- 2+ years file transfer protocol--- 1+ years basic HTML--- 2+ years MS Office Suite--- Strong analytical and organizational skills with proven experience handling multiple client supported activities simultaneously.About Us:Corestream is a fast-growing, cutting-edge financial and benefits technology company. We are the industry leader in the delivery of Voluntary Benefits; our proprietary software is the engine for large, Fortune-500 companies to easily and cost-effectively offer unlimited Voluntary Benefits to its employees through payroll deduction. We allow these companies to build and communicate culture through benefits, from "traditional" products like Critical Illness and Hospital Indemnity, to products tailored to employees' demands like Pet Insurance, Legal Insurance, ID Theft Protection and Employee Purchasing Programs.We make it easy for employers to have a scalable solution in their hands to expand the breadth and depth of voluntary benefits for their employees, while also expanding the definition of employee benefits.We offer a variety of solutions and services within a single integrated platform including:--- Fully white-labeled portal and enrollment solutions that employers can call their own--- The ability to bill multiple benefits through one payroll slot--- A full-service employee discount program that features an ever-expanding list of retailers--- An online, real-time automobile insurance quote comparison app that enables the user to get an instant group auto insurance quote from multiple auto insurersWe have a driven, flexible, and fun team and offer competitive compensation and benefit packages. We are fast-paced and fun. Although we are ten years old, we still have a "start-up" culture with a casual dress code, weekly yoga, free snacks and beverages and Friday lunches are on the house. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.us.

Keywords: Corestream, Tampa , Product SQL Support Specialist, IT / Software / Systems , Tampa, Florida

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