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Oracle/Unix-KYC Support Lead

Company: Citibank
Location: Tampa
Posted on: July 14, 2019

Job Description:

Oracle/Unix-KYC Support Lead-******** Description The support lead would be responsible for Application Production Support in Compliance portfolio. This requires someone with very good hands-on experience in distributed environments.Main required skills for this role are: - Deep understanding of Oracle and UNIX is essential. - Technical support experience, maintaining distributed applications. - Previous experience assisting a wide group of users across different locations. - Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping. - Good communication and team leading skills. - Lead the production support team. - Gain an in-depth knowledge of the Compliance Applications and provide ongoing support for future enhancements - Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development. - Communicate effectively with the appropriate Data Centre, Technology and Business areas. - Provide support to the business during day-to-day activities and ad-hoc requests. - Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions. - Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application. - Must be ready to support a 24x7 application and available to work weekends on as needed basis. Technical Skills: - Strong written and verbal communication skills - will interact with senior technology and business managers. - Working experience in Corporate Banking / Financial services. - AML/KYC/Name & Transaction Screening knowledge required. - Production Support experience. - Oracle Database: Good PL/SQL knowledge and other standard database query tools - Golden Gate experience preferred. - Unix: Linux / Solaris, shell scripting. - Proven experience working in a distributed environment based on Unix-Oracle - Connectivity: Connect Direct, SFTP etc. - Good knowledge of batch processing. - Proven experience of involvement with large complex environments. - Good understanding of support environments (ticketing, SLAs, rotas, etc.) - Coordination of work activities involving TI, Data Centre, DBA's, Local and Global Technology teams. Qualifications - 5+ yrs of Technology experience (Banking Technology preferred) - 5+ yrs in Oracle/UNIX Tech support - Solid exposure to Name/Transaction Screening Production support - Good understanding on various functions like AML, KYC, Surveillance, etc - Experience with Service Now ticketing and reporting a must. - Well versed in Autosys, Tivoli, Oracle, Informatica, Websphere, Unix - Strong leadership and people management skills to manage a team of up to 20 people (FTE and FTC) - Assist for Internal and External audit for Compliance technology - Represent GPA and drive the stake holder meetings - Implementation of several Continuous Service Improvements resulting in efficiency gains in terms of support effort, business/client reports, etc. - Partner with technology and business partners to achieve the Objectives of the Organization - Strong exposure to ITIL frame work - ITIL certification will be an added advantage - Active participation in firm wide technology driven initiatives EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements.

Keywords: Citibank, Tampa , Oracle/Unix-KYC Support Lead, IT / Software / Systems , Tampa, Florida

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