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Technical Support Representative

Company: Pinnacle Hospitality Systems
Location: Tampa
Posted on: September 15, 2018

Job Description:

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in our relaxed and fun corporate office located in Fort Lauderdale. RESPONSIBILITIES:

  • Take direct service calls for installed base of customers
  • Answer user inquiries regarding clients' POS systems
  • Will be trained to troubleshoot to be able to resolve POS issues
  • Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM QUALIFICATIONS:
    • Prior Help Desk or support experience
    • A willingness to learn the troubleshooting process
    • Able to maintain a calm, professional demeanor on the phone
    • Clear communication skills
    • Ability to multi-task on several projects
    • Direct experience in the restaurant industry a plus
    • Bi-Lingual in Spanish a plus
    • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k. This is a full-time position located in Tampa, FL.

      Keywords: Pinnacle Hospitality Systems, Tampa , Technical Support Representative, IT / Software / Systems , Tampa, Florida

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