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Account Manager - Technical

Company: FIS
Location: Gibsonton
Posted on: November 17, 2022

Job Description:

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Associate's Degree Travel Percentage :

1 - 5%
Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

ABOUT THE TEAM

The Payments Product Support team will be a talented team of payments experts who will work throughout the matrix to provide a high level of customer service to our Clients both internally and externally. This team is responsible for providing strong and consultative support to our external and internal Clients related to our platforms, applications, and other integrated products.

NOTE : This role may be worked remotely from anywhere in North America. Preferred location St. Petersburg FL

WHAT YOU WILL BE DOING:

As primary liaison, you are responsible for escalation, effective oversight of Client projects and implementations, execution of account plan activities, building of relationships with Client contacts and management and coordination of the Client loyalty process.

GENERAL DUTIES & RESPONSIBILITIES:

--- Answers inbound inquiries from Clients via telephone or in written internet-based email or chat sessions.

--- Serves as primary point of contact for Clients and various internal departments/divisions to resolve outstanding issues and Client requests
--- Interfaces with Clients to determine present and future needs and discusses progress toward solutions.
--- Coordinates with Clients, relationship managers and other appropriate areas to ensure Clients are properly serviced, paperwork is properly executed and all operational arrangements are in place to service assigned accounts.
--- May prepare monthly and quarterly departmental reports.
--- Keeps abreast of new products/services and changes to existing products/services.
--- Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
--- Participate in business reviews to learn about Clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
--- Participates in Client loyalty process by informing assigned Clients of process, encouraging Clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.

EDUCATION REQUIREMENTS:

Bachelor's degree is preferable or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

--- Recreates Client issues in test environment.
--- Manages and communicates expectations internally and externally.
--- Manages the service component of the Client relationship.
--- Educates Clients on various FIS processes and procedures assisting with awareness, navigation and self-help
--- Conducts regularly scheduled status calls with Client to discuss important key service topics, to review projects in Clients queue and to discuss available service offerings.
--- Reviews invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned Clients, manages director/relationship manager or billing team to resolve billing.

--- Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.

--- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
--- Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.
--- May work at an FIS or a Client location.
--- Other related duties assigned as needed.

Preferred Qualifications:

--- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities

--- Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
--- Ability to understand and apply concepts
--- Ability to handle projects commensurate with job expectations
--- Ability to analyze and solve problems using learned techniques and tools
--- Flexibility, versatility, dependability
--- Prior banking or finance related experiences a plus; personal banking experience preferred
--- Knowledge of FIS products and Services
--- Organizational and time management skills required
--- Strong problem solving skills

What we offer you

---A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

---A wide range of professional education and personal development possibilities

- FIS is your final career step!

---A competitive salary and benefits

---A variety of career development tools, resources, and opportunities.

.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Tampa , Account Manager - Technical, IT / Software / Systems , Gibsonton, Florida

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