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Customer Service Representative #81340 - Tampa

Company: New York Life Insurance Company
Location: Tampa
Posted on: September 15, 2019

Job Description:

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com. Don't miss your chance to join our team in 2019!New York Life Insurance Company is hiring a class of Customer Service Representatives:Class Start Date: October 28, 2019 Shift Information: Full-time Position - candidates must be flexible to work the following schedule:Monday: 10:00am - 8:00pmTuesday - Friday: 11:00am - 7:00pm OR 12:00pm - 8:00pmOne rotating Saturday (every 4th Saturday) Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company (NYL) may be the company for you. NYL Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. NYL strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge. Primary Responsibilities: Handle high volume of inbound customer and sales agent inquiries.Communicates and educates on product features, benefits and contract provision details.Ability to handle most customer interactions independently.Ability to explain information in functional area.Maintains satisfactory level of key performance indicators according to departmental requirements. Qualifications: Associates degree or equivalent years of related experienceMinimum 2 years of customer service and/or call center experience requiredAccountable, ethical, good decision-making abilityProblem solving / ability to analyze and take appropriate actionStrong verbal and written communication skills requiredExcellent computer navigation skills and ability to multitask214 licensed or ability to obtain license within 120 days from start date Preferred Skills/Qualifications: Bachelor's degree or equivalent years of related experience214 licensed - Life and Variable Annuities LicenseBilingual - SpanishPrior experience within the insurance industry Training & Development: Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. Benefits/Perks and Amenities: Standard- Medical, Dental, VisionLife Insurance, Short-Term & Long-Term DisabilityVacation, HolidaysPaid Training401K with Company MatchCash Value Pension PlanTuition ReimbursementOn-site Gym & CafeteriaEmployee discountsEmployee Resource GroupsVolunteer OpportunitiesCasual Dress SF:LI-KH1EOE M/F/D/V If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Keywords: New York Life Insurance Company, Tampa , Customer Service Representative #81340 - Tampa, Hospitality & Tourism , Tampa, Florida

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