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Customer Service Representative - Bilingual Spanish, Healthcare

Company: Maximus
Location: Riverview
Posted on: September 23, 2022

Job Description:

Every day, bilingual Spanish Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
PAY AND BENEFITS:
Base rate $16.50/hr

$1,800+ in potential bonuses*

401K with company match
Paid accrued Sick Leave and 11 paid holidays
Accrued PTO after 1 year of employment
Company paid, base employee Medical Coverage
Employee Assistance Program (EAP)
Employee Wellness and Discount Programs
Flexible scheduling options that meet lifestyle and family goals
A supportive environment with peers who share your passion for improving people's lives
Career development and promotional opportunities
No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details
EDUCATION AND EXPERIENCE REQUIREMENTS
RESPONSIBILITIES:
Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within staffing and time parameters
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program update training as the program changes
EDUCATION AND QUALIFICATIONS:
High School Diploma or equivalent required

Minimum six (6) months customer service experience required

Must be able to speak and read Spanish and English fluently
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
MAXIMUS INTRODUCTION
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People -, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.
EEO STATEMENT
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
PAY TRANSPARENCY POLICY
The typical salary range of candidates hired is based on the local market. Other factors that may be used to determine your actual salary may include your specific skills, your competency level, how many years of experience you have and comparison to other employees already in this role. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Keywords: Maximus, Tampa , Customer Service Representative - Bilingual Spanish, Healthcare, Hospitality & Tourism , Riverview, Florida

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