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Healthcare Call Center Representatives

Company: US IMAGING NETWORK
Location: Tampa
Posted on: April 19, 2019

Job Description:

US Imaging Network (USIN) is a national diagnostic imaging program that contracts with employers, labor unions, municipalities, Third Party Administrators (TPAs) and health plans to help our members save hundreds of dollars on advanced imaging procedures (MRI, CT and PET scans).? We are currently seeking Call Center Representatives. You will be a part of our VIP Concierge Scheduling team and will speak with our clients to schedule their imaging procedures at one of our 2,200 free-standing facilities across the United States.? If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at US Imaging Network. Essential Duties and Responsibilities:

Provide a high standard of service for all inbound and outbound calls to customersEnsure cases are accurately documented in the system and updated in a timely mannerConfidentially verify member eligibility and medical informationAct as the primary liaison with physician offices and other providersProvide accurate, polite and prompt assistanceEducate new members on the value of US Imaging services and programSchedule appointments efficiently and conveniently for our membersManage all cases requiring follow-up, including measuring member satisfactionContinuously evaluate and seek opportunities to drive process improvements and exemplary customer serviceDrive new business and revenue for the company; meet and exceed goalsPerform other duties as assigned in a positive and professional manner
High school diploma/GED equivalent is required; Associates degree is highly preferredMinimum of one year of customer service experience, preferably in a call center environmentProficient in computer skills including Microsoft Office applications (Outlook, Excel, Word, and PowerPoint)Excellent verbal and written communication skillsAbility to work in a team environment to accomplish common goalsReliable and dependable in performing job-related tasks as well as working scheduled shiftStrong work ethics and confidentialityDemonstrate attention to detailInfluencing and persuasiveness skills

Keywords: US IMAGING NETWORK, Tampa , Healthcare Call Center Representatives, Healthcare , Tampa, Florida

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