Program Supervisor, Patient Services
Company: AssistRx
Location: Maitland
Posted on: February 18, 2026
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Job Description:
Job Description Job Description The purpose of the Supervisor,
Patient Services is to supervise and manage the intake teams who
triage calls, facilitate the enrollment process, and conduct
benefits investigation. The Supervisor plans and implements
operational service center strategies; improving systems and
processes; meeting and exceeding quality goals; establishing
relationships with business partners; and provide development and
management support of associates. This position requires strong
leadership, coordination, scheduling, recruiting, communication,
staff development, project leadership, and process re-design
responsibilities. Establish, monitor, analyze and report on KPI’s
related to effective patient access processes and initiatives
Selects, hires, leads and develops departmental associates;
provides training, feedback and development opportunities; coaches
associates to ensure their success; manages performance
Collaborates with call center management staff to execute programs
to facilitate conversion, compliance and adherence Coordinate and
manage special projects which will frequently be cross-functional
in nature Presents to external audiences (primarily healthcare
providers and insurers) Requirements Education and experience
required: Bachelor’s Degree or equivalent work experience to
include supervisory or applicable professional leadership
experience. Without bachelor’s degree – applicable professional
leadership experience that highlights the ability to lead, motivate
and interact in a telephone-focused team setting. Specific type of
experience required: 3-5 years of financial assistance 1-3 years of
specialty pharmacy or pharmacy insurance preferred 3-5 years of
supervisor or lead experience Professional level knowledge of
customer care techniques and processes. In-depth understanding of
insurance plans and benefit structures. Been involved in or managed
special projects in a call center or similar environment. Benefits
Supportive, progressive, fast-paced environment Competitive pay
structure Matching 401(k) with immediate vesting Medical, dental,
vision, life, & short-term disability insurance AssistRx, Inc. is
proud to be an Equal Opportunity Employer. All qualified applicants
will receive consideration without regard to race, religion, color,
sex (including pregnancy, gender identity, and sexual orientation),
parental status, national origin, age, disability, family medical
history or genetic information, political affiliation, military
service, or other non-merit based factors, or any other protected
categories protected by federal, state, or local laws. All offers
of employment with AssistRx are conditional based on the successful
completion of a pre-employment background check. In compliance with
federal law, all persons hired will be required to verify identity
and eligibility to work in the United States and to complete the
required employment eligibility verification document form upon
hire. Sponsorship and/or work authorization is not available for
this position. AssistRx does not accept unsolicited resumes from
search firms or any other vendor services. Any unsolicited resumes
will be considered property of AssistRx and no fee will be paid in
the event of a hire
Keywords: AssistRx, Tampa , Program Supervisor, Patient Services, Healthcare , Maitland, Florida
