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Government Subsidized Programs Analyst I - Spectrum Enterprise

Company: NaviSite
Location: Tampa
Posted on: July 15, 2019

Job Description:

Date posted 06/27/2019 Requisition Number: ******BR Location: United States - Florida - Tampa Area of Interest: Administrative Position Type: Full Time At a glance: Are you a client-focused program analyst talented at liaising between a technology leader and government associated accounts? Can you commit to an influential position simplifying the complex technical needs of government subsidized accounts across the country? Do you desire a competitive salary with an uncapped sales commission and a focus on professional development?Our company: At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations. Spectrum Enterprise is a national provider of fiber-based technology solutions that believes connectivity is fundamental to the progress of every organization. We are committed to helping our clients achieve their business goals by providing the digital infrastructure that enables them to outperform. Our portfolio includes Fiber Internet, Voice, Video, TV and cloud Infrastructure solutions as well as network and managed services. For more information visit *********************** Highlights: You focus on supporting communities, schools and libraries through consultative sales techniques and exceeding expectations. As the Government Subsidized Programs Analyst, you are passionate about proactively managing critical government subsidized programs. These programs include the Schools and Libraries Program (E-rate), Rural Healthcare (RHC) and California Teleconnect Fund (CTF). You combine your sharp business acumen with your understanding of client's needs to manage more than $200M worth of eligible program revenue. You propel growth by assisting internal and external clients with program eligibility rules and drive profitability by creating custom proposals. You have an aptitude for effectively resolving escalations and questions. You excel at ensuring all accounts are compliant with the program requirements and retain client information in accordance with Spectrum Enterprise policies and regulatory requirements. You excel at managing your accounts from an office position and traveling to meet company objectives. You report to the Manager of Government Subsidized Programs and Enterprise Business Planning for goals, guidance and assistance. Position benefits: Competitive Salary Health, Vision and Dental Insurance 100% Company Match 401(k) up to 6% Company Funded Retirement Accumulation Plan for an additional 3% Education Assistance Pretax Child Care Spending Account Paid Holidays, Vacation Days, Personal Days and Sick Days Employee Discount on Spectrum ServicesWhat you will do: Encourage company-wide success by actively and consistently supporting all efforts to simplify and enhance the client experience. Exceed high-quality service through a proficiency in all aspects of government subsidized programs to include program eligibility rules, filing deadlines, funding criteria, financial discount formulas and forms. Empower clients by serving as a subject matter expert (SME) on Spectrum policies and processes including account setup, account hierarchies, billing, invoicing, payment processing and collections. Improve efficiency through an in-depth understanding of SalesForce, CSG, ICOMS and SharePoint and how they enable participation in government subsidized programs. Enhance client satisfaction through collaboration with the governing bodies of the Universal Service Administrative Company (USAC) and the California Public Utilities Commission (CPUC). Monitor multiple SalesForce dashboards and ensure that requests are processed within established service level agreements (SLAs). Maximize the sales process through the identification of new sales opportunities and distributing them to the sales organization and ensuring sales proposals and request for proposals (RFPs) comply with government subsidized program rules. Manage client accounts to include contract review, product eligibility, funding request assistance, account set up, client discount calculations, billing setup, invoicing and payment processing. Drive the sales process by staying current on features and functions of our products and procedures and working closely with Sales, Client Services, Commercial Client Care Center and Service Activation teams. Maintain compliance with program requirements through internal control procedures to perform department-initiated audits that ensure accurate billing, discounting and invoicing and expedite the process by assisting Regulatory, Fiscal Operations or other internal departments.Required keys for success: One or more years of operations experience Two years of financial or data analysis experience Two years of sales or relationship management experience Two years of project management experience Two years of experience with E-Rate, RHC, CTF or other government subsidized program Two years of CSG/ICOMS or other billing system experience Two years of experience with SalesForce platform or similar application Effective prioritization and organization skills that can handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced, high-stress environment Ability to analyze data while applying complex information and general ledger knowledge Excellent interpersonal skills and patience with internal and external clients in person and over the phone Self-motivated to work independently and as a team player with a diplomatic and confident approach that can develop a relationship with cross-functional teams Aptitude for grasping new concepts to drive improvements with the ability to translate and communicate complex conclusions to all levels of an organization in a clear and easy to understand manner Expert in using personal computer and software applications such as Microsoft Word, Excel, Access, Outlook, PowerPoint and SharePoint Effective written and spoken English communication skills in person and over the phoneYour education: Bachelor's Degree in a related field or an equivalent combination of education, training and experience (required) The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13554 Business Unit: Spectrum Enterprise

Keywords: NaviSite, Tampa , Government Subsidized Programs Analyst I - Spectrum Enterprise, Government & Protective Services , Tampa, Florida

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