Third Party Relationship Manager I
Posted on: November 11, 2019
PURPOSE OF JOB
Enables USAA's third-party risk management/procurement strategies
and program pillars of managing risk, strengthening operational
efficiency, driving Enterprise value, and delivering exceptional
customer experience through effective relationship management of
multiple third-party relationships. Understands the relevant
operational risks and regulatory compliance requirements of the
business processes outsourced to the third party. Primary duties
are focused on Third-Party Risk Management Lifecycle Process
responsibilities for planning, risk assessment and due diligence,
contract negotiations, on-going monitoring, and termination.
Partners with the third-party risk management and procurement
operations, CoSA leadership, and various support partners to build
and enable business strategies, justify utilization, identify and
select providers and effectively monitor and manage compliance with
applicable policies and regulatory requirements, adherence to USAA
policy, standards, procedures, reporting requirements, service
level objectives, etc. This job resides in a line of business or a
staff agency (CoSA) and requires continuous engagement and
collaboration with other third-party roles as defined by the policy
(i.e., Category Managers) within the CoSA s operating
We are currently seeking a talented Third Party Manager I for one
of the following locations: San Antonio Home Office I, Remote,
Phoenix Campus, Colorado Springs Campus or Tampa Campus.
* Responsible for effective and compliant management of multiple
third-party relationships with moderate inherent risks that can
decrease the Enterprise s ability to execute on one area of the
mission, damage reputation, or impair financial stability of the
Enterprise such that capital strength or liquidity is temporarily
* Leverages working knowledge of industry laws and regulations
along with approved USAA third-party risk management and
procurement policies, standards, processes and controls, technology
and tools, etc. to identify, document, mitigate, and manage risks
while diligently monitoring third-party relationship compliance
with USAA and regulatory requirements.
* Facilitates activities across Procurement, Information Security,
Compliance, etc. to drive the execution of required on-boarding
activities ensuring third-party providers have required access to
appropriate USAA systems, facilities, on-line resources, training,
etc. Ensures termination of relationships including removal of
system and physical access to USAA assets as well as coordinating
transition to in-house functional area or on-boarding of an
* Executes the Inherent Risk Questionnaire (IRQ) process to assess
risk profiles of third-parties and ensure effective application of
appropriate rigor to manage risks through the duration of the
* Identifies, monitors, and manages action plans to address risk
and performance issues/findings. Follows approved escalation
processes to ensure timely issue resolution and completion of
action plans. Assists leadership in preparing responses to
regulatory inquiries involving assigned relationships.
* Partners with first-line of defense (i.e., Business Risk and
Control Advisors) and second-line of defense partners (i.e., Risk,
Compliance) to develop, implement and monitor operational controls
that enable effective management and deliver expected performance
from integrated business processes (end- to-end USAA and
* Ensures contract documentation accurately reflects
products/services provided via assigned third-party relationships
and monitors third-party s ability to deliver against contractual
requirements and service level agreements. Supports the development
of key performance indicators for the relationship. Monitors
third-party relationships for Member complaints and levels of
Member satisfaction. Reconciles and ensures payment of third-party
relationship invoices, purchase orders and spend management.
* Fosters effective collaborative partnerships with third-party
suppliers and internal clients. Facilitates management routines and
documents conversations between USAA stakeholders and third-party
relationships to gain alignment of approach to compliance with new
or changing logs and regulations, strategic direction and road
maps, risk appetite, etc.
* Supports other third-party relationship managers to ensure
compliance within the lifecycle (e.g. ongoing monitoring support,
site visits, due diligence assessments, etc.)
* Bachelor's Degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
* 4 or more years of relevant supply chain management,
vendor/third-party risk management, or operations experience in
financial services, information technology, or related industry
* 2 or more years of experience with relevant regulatory
compliance, industry regulations and regulatory data sources such
as Office of the Comptroller of the Currency (OCC), Federal Reserve
Board, Consumer Financial Protection Bureau (CFPB), etc.
*Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* Proficient knowledge of relevant business process(es) and
regulatory compliance requirements
* Proficient knowledge of supply chain management
* Knowledge in project management, budget control. contract
management, and analyzing and interpreting data
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
RELOCATION assistance is NOT AVAILABLE for this position.
FOR INTERNAL CANDIDATES:
Must complete 12 months in current position (from date of hire or
date of placement) or must have manager s approval prior to
LAST DAY FOR INTERNAL CANDIDATES TO APPLY TO THE OPENING IS
11/11/19 BY 11:59 PM CST TIME.
USAA is an equal opportunity and affirmative action employer and
gives consideration for employment to qualified applicants without
regard to race, color, religion, sex, national origin, age,
disability, genetic information, sexual orientation, gender
identity or expression, pregnancy, veteran status or any other
legally protected characteristic. If you'd like more information
about your EEO rights as an applicant under the law, please click
here. For USAA s Affirmative Action and EEO statement, please click
here. Furthermore, USAA makes hiring decisions compliant with the
Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).
USAA provides equal opportunity to qualified individuals with
disabilities and disabled veterans. If you need a reasonable
accommodation, please email HumanResources@usaa.com or call
1-800-210-USAA and select option 3 for assistance.
Keywords: USAA, Tampa , Third Party Relationship Manager I, Executive , Tampa, Florida
Didn't find what you're looking for? Search again!