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Senior Manager Technical Operations

Company: InSync Healthcare Solutions
Location: Tampa
Posted on: November 11, 2019

Job Description:

TechnologyWith Tampa, Florida as our home, we operate a three-tiered architecture that runs on IIS and Microsoft SQL in a hybrid cloud environment. Our technology team is primarily in three geographic locations of Tampa, India, and New Jersey.
Your role at InSync
As a Senior Technical Operations Manager, you will be responsible for management of our distributed support teams who work in different time zones. You will drive consistency in communication and process for deployments, change requests, and maintenance window utilization. You are an expert in IIS configuration and understand SQL configuration. You can demonstrate your ability to configure IIS and SQL and work hard to keep a technology silo-free environment.

  • Hands on position
  • Management of operations across all time zones
  • Be the point of escalation for critical issues
  • Ensure infrastructure stability through good security hygiene
  • Drive product quality with data provided by instrumentation
    --- How do we define Technical Operations? Develop and Execute both Activities and Procedures to maintain the infrastructure using the discipline of Operations Controls and Lifecycle concepts for technology infrastructure.
    • Event Management - Detecting and making sense of events
    • Incident Management - Restoring Service to Users
    • Problem Management - Removing Errors from our environment
    • Request Fulfillment - Honoring Business and Client requests
    • Access Management - Only Authorized Users get access
      We're excited about you if you have:
      • 5-10 years of experience in Technical Operations and Support
      • Required Technical skills in IIS and SQL
      • Experience at Scale (thousands of IIS sites and SQL databases)
      • Strong team management skills
      • Very strong support and operations background - trending issues, escalating problems, and managing incidents
      • Expertise with root cause analysis and resolution; championing continuous improvement to improve product quality
      • Ability to remain calm and focused while running a high priority issue call with dozens of participants
      • Clear communication to leadership
      • Accountability to the business requirements
      • Required HIPAA knowledge and experience
      • VMware experience, cloud experience with AWS and Azure

Keywords: InSync Healthcare Solutions, Tampa , Senior Manager Technical Operations, Executive , Tampa, Florida

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