Third Party Relationship Manager Lead
Posted on: November 11, 2019
PURPOSE OF JOB
Enables USAA's third-party risk management/procurement strategies
and program pillars of managing risk, strengthening operational
efficiency, driving Enterprise value, and delivering exceptional
customer experience through effective relationship management of
multiple third-party relationships. Understands the relevant
operational risks and regulatory compliance requirements of the
business processes outsourced to the third party.
Primary duties are focused on Third-Party Risk Management Lifecycle
Process responsibilities for planning, risk assessment and due
diligence, contract negotiations, on-going monitoring, and
termination. Partners with the third-party risk management and
procurement operations, CoSA leadership, and various support
partners to build and enable business strategies, justify
utilization, identify and select providers and effectively monitor
and manage compliance with applicable policies and regulatory
requirements, adherence to USAA policy, standards, procedures,
reporting requirements, service level objectives, etc.
This job resides in a line of business or a staff agency (CoSA) and
requires continuous engagement and collaboration with other
third-party roles as defined by the policy (i.e., Category
Managers) within the CoSA s operating environment.
* Responsible for effective and compliant management of multiple
third-party relationships high or critical inherent risk that could
cause the Enterprise to face significant risk if the Third Party
fails to meet expectations.
* Leverages extensive knowledge of industry laws and regulations
along with approved USAA third-party risk management and
procurement policies, standards, processes and controls, technology
and tools, etc. to identify, document, mitigate, and manage risks
while diligently monitoring third-party relationship compliance
with USAA and regulatory requirements.
* Responsible for driving execution of required on-boarding
activities ensuring third-party providers have required access to
appropriate USAA systems, facilities, on-line resources, training,
etc., with support from Procurement, Information Security,
Compliance, etc. Ensures termination of relationships including
removal of system and physical access to USAA assets as well as
coordinating transition to in-house functional area or on-boarding
of an alternate third-party.
* Executes the Inherent Risk Questionnaire (IRQ) process to assess
risk profiles of third-parties and ensure effective application of
appropriate rigor to manage risks through the duration of the
* Manages long and short-term third-party strategy and
relationships to support attainment of CoSA and Business
Relationship Owners objectives and goals. Interacts with senior
leadership for purpose of developing and implementing integrated
and collaborative resource planning strategies.
* Partners with first-line of defense (i.e., Business Risk and
Control Advisors) and second-line of defense partners (i.e., Risk,
Compliance) to develop, implement and monitor operational controls
that enable effective management and deliver expected performance
from integrated business processes (end-to-end USAA and third-party
* Ensures contract documentation accurately reflects
products/services provided via assigned third-party relationships
and monitors third-party s ability to deliver against contractual
requirements and service level agreements. Supports the development
of key performance indicators for the relationship. Monitors
third-party relationships for Member complaints and levels of
Member satisfaction. Reconciles and ensures payment of third-party
relationship invoices, purchase orders and spend management.
* Influences effective collaborative partnerships with third-party
suppliers and internal clients. Leads management routines and
documents conversations between USAA stakeholders and third-party
relationships to gain alignment of approach to compliance with new
or changing logs and regulations, strategic direction and road
maps, risk appetite, etc.
* Drives Enterprise value through analysis of the strategic
objectives of sourcing a product / service to a third-party and
evaluating the alignment with broader CoSA and Enterprise
objectives; develop projections of future demand related to
third-party relationships based on expertise in business, industry,
and other trends.
* Provides thought leadership that will build and drive the
third-party agenda. Champions the broader functions within the
organization by demonstrating an understanding of the sourcing
solutions business model and works as an advocate in the
* Understands team dynamics and promotes the development of team
relationships. Serves as a mentor to others.
* Consults on metrics, tools, and processes to optimize sourcing
and supplier value and works collaboratively with business
partners/COEs to prioritize and drive implementation
* Bachelor's Degree,4 additional years of related experience beyond
the minimum required may be substituted in lieu of a degree
* 8 or more years of relevant supply chain management,
vendor/third-party risk management, or operations experience in
financial services, information technology, or related industry
* 4 or more years of experience with relevant regulatory
compliance, industry regulations and regulatory data sources such
as Office of the Comptroller of the Currency (OCC), Federal Reserve
Board, Consumer Financial Protection Bureau (CFPB), etc.
* Subject -matter-expert knowledge of relevant business process(es)
and regulatory compliance requirements
* Subject-matter-expert knowledge of supply chain management
* Advanced knowledge of budget controls and project management
* Experience analyzing and interpreting data
* Strong communication skills with proven ability to drive
solutions across all organizational levels
* Strong attention to detail in third-party relationship
* Strategic and operational planning experience
*Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* The ability to prioritize workload for team members and
developing management routines and metrics, in order to use data to
drive the decision-making process and develop a long-term strategy
for the CLO Supplier Governance Team.
* Relationship management skills- knowledge of the techniques and
the ability to establish and maintain healthy working relationships
with clients, vendors, and peers.
* Understanding of the contracting process, as well as the ability
to review and optimize processes.
USAA is an equal opportunity and affirmative action employer and
gives consideration for employment to qualified applicants without
regard to race, color, religion, sex, national origin, age,
disability, genetic information, sexual orientation, gender
identity or expression, pregnancy, veteran status or any other
legally protected characteristic. If you'd like more information
about your EEO rights as an applicant under the law, please click
here. For USAA s Affirmative Action and EEO statement, please click
here. Furthermore, USAA makes hiring decisions compliant with the
Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).
USAA provides equal opportunity to qualified individuals with
disabilities and disabled veterans. If you need a reasonable
accommodation, please email HumanResources@usaa.com or call
1-800-210-USAA and select option 3 for assistance.
Keywords: USAA, Tampa , Third Party Relationship Manager Lead, Executive , Tampa, Florida
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