TampaFLRecruiter Since 2001
the smart solution for Tampa jobs

HVAC Service Line Manager

Company: Best Home Services
Location: Tampa
Posted on: June 15, 2019

Job Description:

Salary RangeSalary: $50K - $60KBonuses: $25K - $30K in Potential Commissions and BonusesReports toService Line Operations ManagerJOB DESCRIPTIONSummaryThe Service Manager is primarily responsible for coordinating and managing 12-15 Field Service Technicians in a variety of functions related to serving new and current customer needs.-- This position is responsible for increasing business volume, customer base, and managing staff charged with meeting and exceeding customer expectations on service and service-related projects.Essential FunctionsPartner with installation, dispatch, warehouse, and any others necessary departments to ensure timely and accurate service to customers in accordance with company standards and proceduresAddress customer issues and ensure effective and long-term problem resolutionMonitors and acts on the department's projected and forecasted performance goals including but not limited to:Average ticket per callDepartmental Revenue, Expenses and Gross marginPercentage of sales leads derived from COD callsNumber of COD calls completedNumber of warranty calls completedCall backs and customer complaints satisfactorily resolvedProvides regular feedback to the Service Line Operations Manager on the department's performanceProactively improves and develops lean systems and procedures within the department that reflect our core purpose of "making it easier for our customers to do business with us"Resolves escalated customer disputes/complaintsPartners with customer service and dispatch center teams to ensure maximum capacity and efficiency in meeting and/or exceeding the forecasted amount of service department callsProvides consistent and accurate feedback, encouragement, support, professional development, and coaching to all service techniciansExecutes effective and ongoing communication with each technician to ensure that each service technician has a clear understanding of their goals and expectationsPlans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced contentEnsures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessionsMaintains the culture that ensures all members are living the company's core valuesUpdates knowledge by participating in educational opportunities at Best Home Services or through individual training, including reading professional publicationsMust be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditionsAll other duties as assignedSupervisory ResponsibilityThis position is responsible for supervising all service line technicians.Position Type and Expected Hours of WorkThis is a full-time position. The Service Manager should expect to work an average of 50 hours per week, with additional hours during evenings/weekends as appropriate to ensure availability to technicians/operations meet expectations.TravelSome overnight and local travel is expected for this position.---- All expenses during work related travel will be absorbed by Best Home Services, in accordance with existing travel/expense policies.Required Education and ExperienceMinimum 5 years of residential service and/or installation experience.The News Press. Keywords: HVAC Service Manager, Location: Tampa, FL - 33603

Keywords: Best Home Services, Tampa , HVAC Service Line Manager, Executive , Tampa, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Electrical Service Line Manager
Description: Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to (more...)
Company: Best Home Services
Location: Orlando
Posted on: 06/18/2019

Wealth Management Senior Fiduciary Advisory Specialist (Lo)
Description: Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Tampa
Posted on: 06/18/2019

Assistant Medical Director
Description: TeamHealth is seeking an Assistant Facility Medical Director to help lead our talented anesthesiology team
Company: Northside Hospital - St. Petersburg - TeamHealth
Location: Saint Petersburg
Posted on: 06/18/2019


Travel Case Manager RN needed
Description: Come be a part of a company that truly values healthcare
Company: TaleMed
Location: Saint Petersburg
Posted on: 06/18/2019

Compliance Risk Management Officer-ICG Training
Description: ul li Primary Location: United States,Florida,Tampa li Education: Bachelor's Degree li Job Function: Compliance and Control li Schedule: Full-time li Shift: Day Job li Employee Status: (more...)
Company: Citi
Location: Tampa
Posted on: 06/18/2019

Pain Management Physicians. Come Work and Play In Tampa Bay
Description: If you are looking for a flexible work schedule, Medication Treatment only facility, weekends off,
Company: Medical On Demand
Location: Saint Petersburg
Posted on: 06/18/2019

Nurse Manager - ED, ICU, NICU, OR, MedSurg - Relocate to Spr
Description: PeaceHealth is now hiring Registered Nurses for incredible opportunities in Oregon, Washington, and Alaska We are a non-profit health care system with hospitals and clinics in Washington,
Company: PeaceHealth
Location: Tampa
Posted on: 06/18/2019

Automotive Tool Sales/Route Manager - Full Training
Description: Build a Great Career and a Great Life. Automotive Job title: Automotive Tool Sales / Route Manager - Full Training Feel the freedom independence of managing your
Company: Mac Tools
Location: Saint Petersburg
Posted on: 06/18/2019

Customer Success Manager, Mainframe Franchise
Description: JOB DESCRIPTION: br br As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts that promote retention and loyalty with our Broadcom (more...)
Company: Broadcom Inc.
Location: Tampa
Posted on: 06/18/2019

Director of Emergency Services
Description: Protouch Staffing is seeking Director of Emergency Services RN to join our Client's team for Full-Time PERM Position currently available in FL Qualified, interested and dynamic candidates send resumes (more...)
Company: Protouch Staffing
Location: Tampa
Posted on: 06/18/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tampa RSS job feeds