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Franchised Catering Sales Manager

Company: Marriott International
Location: Tampa
Posted on: February 15, 2019

Job Description:

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees. Pleaseapply via email to: agreminger@epicureanhotel.com; bhayes@epicureanhotel.com; and bmarshall@mainsailhotels.com Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging & Development. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. Job Summary: Responsible for handling sales and detailing of social catering opportunities. Responsible for achieving and exceeding the hotel catering sales revenue goals. Contracts and closes local catering and social catering business. Ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Essential Functions CORE WORK ACTIVITIES * Maximizing Revenue & Managing Profitability * Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals * Details social catering events * Generates banquet event orders * Established billing for definite function and ensures deposits are collected * Proactively solicits affiliate business associated with citywide events * Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. * Maximizes revenue by up-selling packages and creative food and beverage offerings. * Identifies and implements process improvements and best practices. * Gains understanding of the hotel's primary target customer and service expectations. * Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business. Managing Sales Activities * Manages the sales efforts for the hotel related to catering business. * Responds to incoming catering opportunities for the hotel. * Closes the best opportunities for the hotel based on market conditions and hotel needs. * Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. * Designs, develops, and sells creative catered events. * Identifies and assists with selling, implementing and following-through on catering promotions. * Promotes accountability to drive superior business results. * Executes Sales strategies and business processes. * Executes and supports Customer Service Standards and hotel's Brand Standards. * Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). * Participates in and practice daily service basics of the brand * Building Successful Relationships * Works collaboratively with property Sales and Marketing colleagues as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative. * Develops a close working relationship with operations to ensure execution of strategies at the hotel level. * Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. * Works with the property's Food and Beverage team to develop menus that drive sales. * Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction. * Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. * Ability to assist the banquet and events team on special events when needed * Providing Exceptional Customer Service * Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. * Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. * Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship. * Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Additional Responsibilities * Performs other duties, as assigned, to meet business needs Qualification Standards Education & Experience * 4-year Bachelors degree preferred * Catering sales and or convention services experience preferred * Familiarization of the local markets preferred * Excellent customer service skills * Excellent communication skills, both verbal and written * Ability to effectively present information to individuals or groups * Proficient with Microsoft Office programs, Marriott systems, SFAweb and CI/TY This company is an equal opportunity employer. frnch1SDL2017

Keywords: Marriott International, Tampa , Franchised Catering Sales Manager, Executive , Tampa, Florida

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