the smart solution for Tampa jobs

Call Center Manager

Company: Ideal Image
Location: Tampa
Posted on: February 14, 2019

Job Description:

Job ID 2019-5443Category SalesJob Locations US-FL-TampaOverview

Ideal Image is North America's #1 Advanced Skin, Face and Body Spa for non-invasive aesthetic services that help you look and feel your best. Our goal is to help our clients achieve life changing results, whether it's getting rid of unwanted hair, to prevent or address the signs of aging with healthier, more youthful skin, or to improve your body shape. Being a part of the team gives you the opportunity to watch our clients change their lives for the better. All services are safe, effective, FDA cleared procedures that are tested in our research and development center.


The position of Lead Resource Center (LRC) Call Center Manager is to assist the LRC Operations Manager and enhance the daily operation of the Call Center. The position will serve as a liaison between Call Center associates and the LRC Operations Manager. Call Center Managers are selected based on several criteria including leadership skills, performance, and attitude. Call Center Managers will report directly to the LRC Operations Manager and will assist with coaching, motivation, and strategic planning. Effective Call Center Managers will be goal oriented and have excellent interpersonal relationship skills.

Call Center Manager Responsibilities:

  • Report directly to LRC Operations Manager
  • Responsible for the performance enhancement of associates directly under their supervision. Coaching and developing- Each Team Lead will be responsible for coaching their bottom quartile to bring up the numbers or to move them out. The Team Leads will work closely with training for help with coaching and developing of new hires.
  • Maintain peak performance while assisting in the duties of coaching and mentoring.
  • Monitoring Calls- Every day each Call Center will listen to and grade one call for each of their direct reports.
    • Required coaching will involve direct, one-on-one meetings with associates, reporting on team progress to Call Center Manager, participation in weekly meetings with other team leaders/Call Center Managers and LRC Operations Manager.
    • Directly assist in raising the bar of performance for associates to include increasing shows and buys as well as outperforming goals.
    • Develop and contribute ideas involving the motivation and performance enhancement of LRC associates
    • Ensure associates execute effective follow-up procedures.
    • Handle all leads according to protocol.
    • Report any inappropriate behavior to the Call Center Manager immediately.
    • Time card upkeep and approval for direct reports.
    • Attendance tracking - tracking occurrences: tardy, leave early, call off, shift trades, etc
    • Monitor floor coverage- especially nights and weekends to ensure if someone calls in sick on a vital shift that it gets covered. Floor supervision at most times during operating hours of the call center
    • Responsible for their own production as well.
    • Creating a monthly schedule for your call center direct reports.

      Call Center Managers are required to lead their team by example, consistently adhering to Ideal Image Best Practices, maintaining high lead standards, and displaying a positive attitude. Additionally, Call Center Managers will accept coaching and feedback from the LRC Operations Manager on a regular basis for the benefit of the team and the call center.


      • At least 4 years of sales experience
      • A minimum of 1 year of sales management experience is preferred
      • Exceptional written, verbal, and interpersonal communication skills
      • Must be technologically savvy
      • Ability to maintain a positive and upbeat attitude at all times
      • Strong work ethic and attendance adherence
      • Ability to work in self-directed, fast-paced environment
      • Strong Salesforce/CRM experience- Expert in creating/understanding views is preferred
      • Highly proficient computer skills in MS Word, Excel and PowerPoint
      • Demonstrate leadership qualities on sales team: Lead by example with professionalism, reliability, and accountability.
      • Ability to manage a team of 10 or more inside sales representatives
      • Ability to problem solve, understand impact, identify root case, determine resolution and make recommendations PI107533027

        Keywords: Ideal Image, Tampa , Call Center Manager, Executive , Tampa, Florida

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other Executive Jobs

Insurance and Financial Services Sales and Sales Management
Description: Insurance and Financial Services Sales and Sales Management We are seeking talented people to join our team of professionals.
Company: Confidential
Location: Tampa
Posted on: 02/24/2019

Office Manager II
Description: Office Manager II Imagine if hellip You could lead people within an organization that still values giving back and offers flexible schedules You could make an impact in a measurable way, and that impact (more...)
Company: H&R BLOCK
Location: Saint Petersburg
Posted on: 02/24/2019

Identity and Access Management - IBM- ISIM/ISAM- Solution Engine with Security Clearance
Description: Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with (more...)
Company: Deloitte Services LP
Location: Orlando
Posted on: 02/24/2019

Construction Project Manager
Description: Responsibilities: br x2022 Manage budget, scheduling, and ordering for one and/or several
Company: Job Juncture
Location: Tampa
Posted on: 02/24/2019

Fast Food Restaurant Management
Description: Fast Food Restaurant Management Description It's different
Company: Confidential
Location: Orlando
Posted on: 02/24/2019

Compliance Director of Credit Card Ops and Credit Reporting
Description: Purpose of Job We are seeking a talented Director of Credit Card Ops and Credit Reporting for any of our regional facilities to include a remote opportunity. br br Manages and leads a staff in the (more...)
Company: USAA
Location: Tampa
Posted on: 02/24/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life. Sales job title: Outside Sales/Route Sales Manager ----- Full Training Feel the freedom independence of managing your own protected route selling our National (more...)
Company: Mac Tools
Location: Orlando
Posted on: 02/24/2019

Current College Students - Management Trainee Intern
Description: Our Internships play an integral role in the success of Enterprise and are a comprehensive introduction to our Management Training Program. For a college student, real-world professional business experience (more...)
Company: Enterprise Holdings
Location: Saint Petersburg
Posted on: 02/24/2019

Sales Manager
Description: National Security Services Inc. is Hiring Security Sales Manager, representatives sell Security products, goods and services to customers. Sales representatives work with Clients to find what they want, (more...)
Company: National Security Services Inc.
Location: Tampa
Posted on: 02/24/2019

Assistant Nurse Manager - ANM ECMO Specialist / CVICU - Orla
Description: ANM - Assistant Nurse Manager - ECMO Advanced Cardiology Surgical Unit - Orlando AdventHealth Orlando seeks to hire Assistant Nurse Manager who will embrace our mission to extend the healing ministry (more...)
Company: Florida Hospital
Location: Orlando
Posted on: 02/24/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tampa RSS job feeds