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Senior Network Engineer - Voice and Collaboration

Company: Ashley Furniture Outlet
Location: Tampa
Posted on: July 14, 2019

Job Description:

Job Name: Senior Network Engineer - Voice and Collaboration Functional Area: IT State: Florida City: Tampa Job Type: SALARY - SALARY Employment Type: REG - REGULAR FULL TIME Description and Requirements Help us help our customers realize their dreams of a beautiful home! Join The #1 Furniture Company-Join The #1 Furniture Brand Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries. Design, Build, Deliver: Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we can maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry. JOB DESCRIPTION * The Network Engineering team is responsible for a variety of infrastructure systems; platforms managed by the team include routers, switches, wireless, voice, video, collaboration and security. Our team strives to provide actionable solutions engineering to meet the demands of Ashley Furniture Industries global business needs. The Senior Network Engineer - Voice & Collaboration is responsible for designing, engineering and implementing voice and collaboration services around the globe. The candidate will be assisting in technical and problem resolution support on all components related to voice, call-centers and collaboration. The goal is to maximize service availability and satisfy the needs of all internal and external customers. This position performs Tier 3 troubleshooting activities, across multiple environments, while performing daily reviews of overall capacity, utilization and configuration changes to the network. This position is also responsible for delivering clear, concise and timely communication to our customers to provide them with the best customer experience possible. This Individual will have a proven record of managing and supporting large-scale enterprise voice infrastructure, and highly skilled at troubleshooting. This person will enable the use of state of the art Cisco technology to take the company forward into the future. This person will collaborate with peers for the entire corporate network to ensure consistent voice network services and contribute to the overall network architecture by ensuring a consistent standardization of voice services. Primary Job Functions: - Provide advanced methodologies and solutions for continuous process improvement across IVR platforms - Collaborate with business units that utilize the telephony system to understand business needs and develop a strategy to meet those business needs - Support the Telephony platform, as well as the expansions and assist in implementation of new features - Identify gaps in business requests and follow with appropriate stake holders to clearly define full resolutions to issues - Identify all impacted telephony systems, work flows and processes - Evaluate potential advancements in technical operations improvements - Build a risk model to identify key performance risks and manage/mitigate effectively - Provide analysis of the CI/CD infrastructure and perform the necessary actions to avoid deficiencies and service interruptions - Develop and maintain operational policies and procedures supporting management of CI/CD platforms, ensuring consistent provisioning, uptime, and regulatory compliance - Engineer and manage the installation, configuration, and tuning of voice and collaboration components - Provides direction, training, and technical guidance on complex issues - Establishes and communicates common goal and direction to team - Acts as a resource for both internal IT and external service providers in network analysis, design, and engineering - Provides direction and/or technical guidance to Service Providers - Respond to major incidents, SWAT calls and other conference calls in support of IT business processes - Performs design work that incorporates industry best practices for global enterprise voice networks - Ensures that network improvements are successfully implemented and monitored to increase efficiency - Monitors usage and maintenance costs of voice components and corresponding licenses and agreements - Demonstrate the Company's Core and Growth Values in the performance of all job functions - The incumbent will report into the Network Engineering organization JOB REQUIREMENTS Job Qualifications: - Minimum of 5 years of experience in Enterprise Level IT Environment - 5+ years' experience implementing, troubleshooting, and maintaining complex voice, call-center and collaboration environments Licenses or Certifications: - CCNP (Cisco Certified Network Professional) Voice or equivalent experience - CCIE (Cisco Certified Internetwork Expert) Voice, Preferred Knowledge, Skills and Abilities: - Advanced knowledge of Cisco Data Center architecture - UC on UCS - Cisco Unified Call Manager - Cisco Unity Connection - Cisco Voice Portal - Cisco Unified IM & Presence Server - Cisco Unified Border Element - VXML Gateways - Session Initiation Protocol Trunks - Survivable Remote Site Telephony - Cisco Jabber and WebEx - Voice Gateways, PSTN Trunks FXO, T1/E1 - QoS Knowledge for Voice and Video Infrastructure - Enterprise Dial-Plan knowledge - Scripting call flows for call centers, including testing with end user - Experience Required Working with Cisco TAC - Ability to troubleshoot UCC issues including: scripting, reading logs, pulling logs from server platform - Advanced knowledge of analysis/forensic tools - Excellent verbal and written communication skills - Excellent interpersonal skills - Strong attention to detail - Effective time management and organizational skills - Work independently as well as in a team environment - Analytical and problem-solving skills Search Firm Representatives Please Read Carefully: Ashley Furniture Industries, Inc., is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means. We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Keywords: Ashley Furniture Outlet, Tampa , Senior Network Engineer - Voice and Collaboration, Engineering , Tampa, Florida

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