AO - Admin Assistant - Senior
Posted on: November 11, 2019
Adecco is currently assisting a local client in their search to
fill a Bilingual Administrative Assistant job in Tampa, FL! Apply
now if you meet the qualifications listed below!
Type:????????????????????? Fulltime (40 hours / week) contract
Length:????????????????? 6 months
Shift/Hours:????????? 8A - 5P
* Computer skills- we currently do not have a platform or database
and our work is 95% in excel.
* Problem solving; deescalating, they must be to work independently
and at times need to think outside the box when the member is on
the phone and think of alternatives that can be offered to our
members to meet their needs.
* Stay within their scope and know when to escalate to the clinical
*** What experience will set candidates apart from one another?
- Their organizational skills.
- Their ability to work independently.
- A solid work history.
*** Bilingual Required (Spanish & English).
Working in a call center environment under supervision, this
position handles inbound calls from patients, patient
representatives, providers and other medical staff. Initiates
outbound reminder calls and participates in special outbound call
campaigns. When appropriate, refers medically related
inquiries/requests and complaints to clinic staff for intervention
Works collaboratively with clinic staff and other departments to
provide an exceptional patient experience.
Essential Job Functions
1. Work effectively in a structured, production environment.
2. Adhere to daily schedules and assignments
3. Assists callers with general contacts including, but not limited
to, appointment scheduling, general facility and provider
information, general requests, medical records requests and issue
4. Verify and update patient information in the clinical
5. When appropriate, assigns electronic tasks to clinic staff to
intervene with medically related inquiries and requests and to
6. Contact patients to remind of appointments.
7. Contact patients to communicate special outbound call campaign
8. Review patient chart (in EMR) to ensure core measures are being
addressed and met per protocol and takes appropriate action when
they are not, i.e., schedule services.
9. Assist patients with identification of and connectivity to
community and program resources to assist with non-medical needs,
(Pharmacy assistance programs, meals on wheels, LIS).
10. Document thoroughly all calls and actions taken within core
11. Performs all other related duties as assigned.
Must have qualifications/experience:
High School Diploma or equivalent required
Two years experience in healthcare or customer service environment
with direct customer contact
Ability to work effectively in a fast paced call center
Ability to adhere to daily schedules and duties
Ability to think critically
Ability to effectively de-escalate and resolve issues
Excellent listening skills
Excellent Customer Service voice and demeanor
Excellent telephone etiquette
Excellent oral and written communication skills
Excellent problem solving skills
Excellent demonstration of caring and compassion
Strong computer experience (data entry, screen navigation,
Strong desire to work with the elderly
Shift Start/End Time:9:00 am-6:00pm Mon-Fri
Why work for Adecco?
- Weekly pay
- 401(k) Plan
- Skills Training
- Excellent medical, dental, and vision benefits IMPORTANT: This
job is being recruited for by Adecco's National Recruitment Center,
not your local Adecco Branch Office. To be considered for this
position, you must use the "Apply with Adecco" button to submit
The Adecco Group is a global leader in HR services.? Our group
connects over 700,000 associates with our business clients each day
through our 6,600 offices in over 70 countries and territories
around the world.? We offer employment opportunities at any stage
in your professional career.? Contact us today to discuss available
contract and direct hire positions.? Adecco Group provides one of
the most comprehensive benefits packages in the industry to
contract workers to include Holiday, 401(k), Insurance Benefit
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco will consider qualified applicants with arrest and
conviction records for employment
Adecco is the world---s largest provider of staffing solutions. But
it---s not our size that makes us different, it---s our unwavering
commitment to the businesses, job seekers and communities we
serve.--Every day, we propel job seekers forward in their career
and help America---s top employers attract, develop and manage the
very best talent. Job seekers--rely on us for exciting temporary,
temp-to-perm and permanent opportunities, as well as career
resources and advice. Businesses throughout the country and across
all industries count on us for access to more than 9 million
qualified candidates and an ability to deliver proactive and
actionable insight into the economy and the job market. We also
sponsor community and nationwide community service events to ensure
opportunities for all.--We are proud of the fact that we connect
more people with more jobs than anyone else, and know how important
what we do is - not only to the economy and job market, but also to
the lives and communities we touch
Keywords: Adecco, Tampa , AO - Admin Assistant - Senior, Administration, Clerical , Tampa, Florida
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