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Director, Compliance Financial Contact Center

Company: USAA
Location: Tampa
Posted on: July 14, 2019

Job Description:

Purpose of Job We are currently seeking a talented Director, Compliance Financial Contact Center for our Remote, San Antonio, TX, Tampa, FL (Crosstown), Phoenix, AZ or Plano, TX facility.

Manages and leads a staff in the development and implementation of strategic and tactical solutions to protect and minimize operational compliance risk to USAA. Provides operational compliance oversight for USAA, its affiliates, and USAA partnerships with external companies. Builds effective relationships with industry and regulatory authorities. Job Requirements

  • Provides oversight and manages the changing regulatory environment.
  • Directs the review of state and federal regulatory compliance requirements to include analysis of business impact/operational risk assessment for enacted laws/regulations and recommended company compliance actions to insure regulatory compliance.
  • Proactively identifies strategic and tactical regulatory solutions by providing compliance subject matter expertise for CoSA project/process/product initiatives.
  • Identifies compliance action plans that have regulatory impact on the company's business.
  • Directs research and feasibility studies to assess regulatory compliance impacts and recommended actions on CoSA initiatives.
  • Directs the implementation of appropriate strategic/tactical solutions for compliance business requirements.
  • Ensures adoption and identifies any outstanding compliance issues.
  • Directs the monitoring and managing of regulatory requirements and reporting.
  • Manages federal/state regulatory agency relationships to obtain regulatory approvals and provides required regulatory feedback.
  • Provides oversight for compliance adherence through self assessment programs and examinations.
  • Responsible for personnel actions for staff to include hiring, coaching, employee development, recognition, performance management, promotions, dismissals, and disciplinary action.
  • Determines action(s) required to best allocate resources.
  • Develops, monitors, and analyzes budgetary and/or operation performance of department resources. Minimum Requirements
    • Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 or more years of industry experience.
    • 3 years of leadership experience. Develop and manage talent. Preferred
      • 5+ years experience supporting financial contact center compliance.
      • CRCM certification preferred.
      • 5+ years of leadership experience. Develop and manage talent. ***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***
        The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
        At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
        USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
        Relocation assistance is available for this position.

        Associated topics: chief investment officer, director, general manager, general operational manager, operational manager, organizational culture, president, staff, supervise, supply

Keywords: USAA, Tampa , Director, Compliance Financial Contact Center, Accounting, Auditing , Tampa, Florida

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