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Billing Analyst

Company: Equinix
Location: Tampa
Posted on: May 19, 2019

Job Description:

Billing AnalystEquinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That's why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it's our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.


  • Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
  • Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
  • Processes manual EPS invoices and PWO quotes as requested
  • Reviews Invoices and conducts variance analysis, with sign off required
  • Coordinates monthly invoice run
  • Assists in month end close related tasks Project Management
  • Participates on projects and ad hoc assignments as needed
  • Researches and provides backup for external audit requests
  • Performs month end close activities including transfer and recon of AR System and process efficiencies
  • Implements and documents processes and procedures required by SOX
  • Provides input into the ongoing development and support of billing systems, processes, and policies System Operational Support
  • Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs
  • Monitors CRM Queue and re-route unassigned correspondence per account assignment
  • Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member
  • Validates data against executed contracts Reporting
  • Produces and appropriately files reports and other data sources that are necessary for SOX controls
  • Creates and distributes reporting for Management Customer Support
  • Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues
  • Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
  • Acts as First Line Support for approval requests and deal inquiries


    • 3+ years in a Finance role preferred
    • Bachelor's degree required
    • A strong attention to detail and the ability to multi-task and work with limited supervision with tight deadlines is required.
    • Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment.
    • Must be a team player and self-starter
    • Experience with complex accounting systems (Oracle ERP 11i, Siebel)
    • Strong background in Microsoft Office, specifically Outlook and Excel

      Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Keywords: Equinix, Tampa , Billing Analyst, Accounting, Auditing , Tampa, Florida

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